JOLYN GUIDRY
Houma,LA
Summary
Skilled Lead Flight Attendant knowledgeable about team building and training. Proactive and resourceful leader with a clear and direct style.
Overview
8
8
years of professional experience
Work History
Lead Flight Attendant
SkyWest Airlines
Denver, CO
02.2024 - Current
- Handled difficult situations professionally, maintaining composure under pressure while providing effective solutions.
- Conducted pre-flight briefings for crew members, ensuring proper understanding of safety protocols and expectations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Streamlined communication between cabin crew members during flights, enhancing teamwork and collaboration within the team.
Flight Attendant
SkyWest Airlines
Denver, CO
08.2022 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Catering Manager
Aramark
Houston, TX
08.2021 - Current
- Collaborated with catering kitchen staff to coordinate event menus, table setups, and chef itinerary
- Arranged safe equipment transportation and setup
- Diversified food offerings by location and season to continuously attract new customers
- Trained and mentored food service works to achieve maximum team quality and efficiency
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention.
Event Manager
Kendra Scott
New Orleans, LA
04.2022 - 08.2022
- Liaised between clients and vendors to facilitate correct products and services for event success
- Tracked invoices and expenses and reconciled purchases with event-related budgets
- Coordinated ordering, inventory and distribution of promotional gifts, marketing materials and branded inventory
- Evaluated event success and continuously implemented logistical changes to streamline and optimize event experiences
- Partnered with client to source event marketing and promotional campaign gift items.
Concierge
The Woodlands Spa
03.2021 - 08.2021
- Received questions and service requests for direct handling or routed individuals to correct department for assistance
- Trained associates on customer service standards and concierge procedures
- Anticipated and handled guest needs with professionalism and discretion
- Maintained luxury environment by exceeded guest expectations for quality and service.
Store Manager
Sunglass Hut
05.2016 - 03.2021
- Delegated assignments to meet coverage needs and maintain store standards
- Promoted team-oriented culture with common sales, service, and productivity goals
- Managed store's social media presence to engage with customers and share important information
- Directed and maintained store merchandising standards to present organized and engaging in-store experience
- Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses
- Worked on sales floor and interacted with customers and employees to maximize and expand potential
- Developed quality talent from within to retain engaged employees and remain competitive
- Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty and recognition
- Monitored and adjusted staff schedules based on business requirements.
Education
High School Diploma -
Carencro High School
Carencro, LaSkills
- Customer Service
- Strong Work Ethic
- Reliability and punctuality
- Food and Beverage Service
- Professional Appearance
- Safety Procedures
- Emergency Procedures
- Leadership Qualities
Timeline
Lead Flight Attendant
SkyWest Airlines
02.2024 - Current
Flight Attendant
SkyWest Airlines
08.2022 - Current
Event Manager
Kendra Scott
04.2022 - 08.2022
Catering Manager
Aramark
08.2021 - Current
Concierge
The Woodlands Spa
03.2021 - 08.2021
Store Manager
Sunglass Hut
05.2016 - 03.2021
High School Diploma -
Carencro High School