Jolyn McQueen
Richmond,VA
Summary
Technical-minded and customer-focused professional seeking work options at your organization to utilize my technical and management skills for achieving the target and developing the best performance.
Expert IT Specialist with years of experience maintaining and improving network system security. Skilled in end-to-end Infrastructure and Systems Administration with a strong ability to assess needs, define requirements, develop value-added solutions and execute technical solutions that streamline and improve operational efficiency. Professional with in-depth knowledge of using state of the art in information technology (IT), telecommunications-computer systems technology, and electronic systems technology. Extremely capable of recommending, evaluating, analyzing, and managing the implementation and operations of a wide range of Information Technology and information management services with a deep understanding of the general organizational confidentiality policies associated with IT professionals. Excellent ability to work with clients to understand their requirements and translate them into technical specifications. Dedicated and innovative team builder with a superior work ethic. Committed to quality and excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Directory Services Administrator
Super Systems Inc./ Valdez Corp.
Hampton, VA
07.2023 - 02.2024
- Configured and maintained system hardware, software and network components.
- Installed, tested and evaluated new systems, applications and patches.
System Administrator
Intellect Solution
Yorktown, VA
02.2023 - 08.2023
- Provide feedback on system diagrams, technical manuals, process flow, and other related documentation associated with system service transitions
- Ensure all transitioned or in-production enterprise IT assets are properly configured into the Atrium Configuration Management Database, or its replacement tool, and into any event management tools including SolarWinds, Splunk, Security Information and Event Management (SIEM), Microsoft Systems Center Operations Manager (for Microsoft and compatible products) or Microsoft/VMware VMM
- Assist with communication between C5ISC and CGCYBER teams to help coordinate technical aspects of system service transitions and attend service transition meetings.
System Administrator
Intellect Solution
Yorktown, VA
02.2023 - 07.2023
- Provide feedback on system diagrams, technical manuals, process flow, and other related documentation associated with system service transitions
- Manage updates for approximately 2,000 HP ProBook 640 G8 Notebook, HP EliteBook, X368 830 G7 2N1 Notebooks, HP ProBook 650G5
- Run Bios system updates, check Trusted Platform Module (TPM) status on devices, determine the Native OS Firmware Update Service
- Check Laptops devices for Trusted Execution Technology (TXT), familiar with PXE boot to network to interface card (NIC) configurations, and IP, DHCP, UDP
- Familiar with Unified Extensible Firmware Interface (UEFI)
Computer Support Technician
SAIC
Norfolk, VA
03.2022 - 02.2023
- Provide system configuration, operability, and sustainment services to the warfighter to collaborate with US government civilians, active-duty military personnel, and industry partners
- Installs software and configures PCs, Laptops, thin clients, printers, and audiovisual devices
- Provide technical guidance for end users and interacted extensively with clients and business partners
- Maintain a calm, professional demeanor when faced with high demand, and high-volume workloads
- Analyzing equipment performance records to determine the need for repair or replacement.
NMCI Service Desk Agent
SAIC
Norfolk, VA
06.2021 - 03.2022
- The initial point of contact for Navy members to provide technical support of hardware, systems, sub-systems, and applications and de-escalate technical problems
- Set up and maintain Navy sub-systems, diagnose, report problems, and recommend appropriate solutions
- Document all technical inquiries, and unit-reported problems, and perform administrative duties on the NMCI network
- Managed User Accounts creation, deletion, and permissions
- Maintained user, group, and computer accounts for SMIT
- Ensured standardization, compliance, and enforcement of Navy policies
- Responded to telephone calls, emails, and personnel requests for technical support
Program Assistant
Langley Air Force Base Youth Program
Hampton, VA
08.2018 - 08.2020
- Implement daily schedules and activity plans to ensure age/stage appropriateness
- Complete all DoD training requirements within the specified timeframes, including orientation, Standardized Module Training, and ongoing training requirements
- Completes training requirements using approved OSD and Service materials to include designated training modules
- Ensures compliance with laws, policies, and regulations applicable to DoD CYPs
- Assists in maintaining program participation data and completing required daily reports
- Provides care and supervision, oversight, and accountability for program participants in compliance with DoD, DoD Component, and local installation policies, guidance, and standards.
Education
Criminology/Criminal Justice/Criminal Investigation -
Virginia Union University
05.2017
Skills
- Desire to learn/ fast learner, excellent working knowledge of Microsoft applications and services (IIS, DNS/DHCP, WINS)
- In-depth understanding of Active Directory delegation and security models
- Experience in managing production Windows Servers used to support multiple mission-critical initiatives
- Working knowledge of (Windows Client (Win XP, Win7, Win10), Windows Server 2003, Server 2008 & Server 2012, MS Office 2007 & 2010, MS Exchange, RJ45 / CAT5, CCTV, TCI/IP, Remedy & Call Que, Outlook, DameWare, VMware, Vsphere, Purebred, Active Client, Active Directory, SalesForce, Microsoft Enterprise Technologies)
- Excellent research, analytical, and problem-solving skills, with the ability to make well-thought-out decisions
- Ability to facilitate teamwork, builds rapport, manage conflict, teach, and counsel
- Equipped with a thorough knowledge of advanced IT principles, methods, standards, and practices
- Ability to accomplish risk analysis, security testing, and certification due to modifications or changes to computer systems
- Understand and apply information security policies, standards, and processes to ensure the confidentiality, integrity, and availability of security systems
- Adept at leading technical analyses of the functional and management aspects of projects using data-related Information Security policies, directives, and procedures
- Skilled in implementing new system hardware and software, and developing standard operating procedures for use
- Powered by excellent team building and interpersonal skills; able to build strong relationships across organizational levels as well as deal effectively with both internal and external clients from different backgrounds
Certification
- CCNA Certification in Sep 2022
- CompTIA Security + in May 2021
Availability
Permanent, Full-Time
Personal Information
Citizenship: Yes
References
Available upon request
Timeline
Directory Services Administrator
Super Systems Inc./ Valdez Corp.
07.2023 - 02.2024
System Administrator
Intellect Solution
02.2023 - 08.2023
System Administrator
Intellect Solution
02.2023 - 07.2023
Computer Support Technician
SAIC
03.2022 - 02.2023
NMCI Service Desk Agent
SAIC
06.2021 - 03.2022
Program Assistant
Langley Air Force Base Youth Program
08.2018 - 08.2020
Criminology/Criminal Justice/Criminal Investigation -
Virginia Union University
- CCNA Certification in Sep 2022
- CompTIA Security + in May 2021
Similar Profiles
KATIE DICKERSONKATIE DICKERSON
Senior Compliance Manager (CONTRACT) at Valdez Painting Inc. & Valdez Plastering Inc.Senior Compliance Manager (CONTRACT) at Valdez Painting Inc. & Valdez Plastering Inc.
Amninder RomanaAmninder Romana
Forklift Operator at Super-Pufft Snacks CorpForklift Operator at Super-Pufft Snacks Corp
GRACE LEE SAMBOGRACE LEE SAMBO
Store Manager of Operations at Super 50 Corp.Store Manager of Operations at Super 50 Corp.