Jolynn Maurer
Manager
Saginaw,MI
Summary
Dynamic manager with a proven track record at Exterior Images, excelling in team leadership and performance management. Enhanced customer satisfaction through effective conflict resolution and strategic planning. Skilled in operations management, I fostered a collaborative environment, driving productivity and engagement while implementing efficient documentation processes.
Overview
24
24
years of professional experience
Work History
Manager
Exterior Images
01.2010 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Secretary
Owens Contracting
06.2019 - 08.2024
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
Assistant Manager
Pete's Grille
06.2002 - 01.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma - General Studies
Millington High School
Millington, MI06.2001
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Customer service
Documentation and reporting
Shift scheduling
Clear communication
Conflict resolution
Inventory management
Timeline
Secretary
Owens Contracting
06.2019 - 08.2024
Manager
Exterior Images
01.2010 - Current
Assistant Manager
Pete's Grille
06.2002 - 01.2010
High School Diploma - General Studies
Millington High School