JOLYNNE JONES
LONGVIEW,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking Advocate working diligently on behalf of American Indians/Alaskan Natives persons to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations.
Overview
16
16
years of professional experience
Work History
Advocate
Cowlitz Indian Tribe
05.2018 - Current
- Assisted approximately 75 individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Delivered friendly service and offered expert support in every interaction..
- Advocated for domestic violence rights during court proceedings, ensuring that their voices were heard throughout legal process.
- Promoting culture of empathy within organization, emphasizing importance of understanding and respecting each victim's unique experience.
- Developed safety plans to meet victims' assessment of need.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Skilled at working independently and collaboratively in team environment.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Attended interagency meetings and networked to create community partnerships.
Program Assistant for Vocational Rehabilitation
Cowlitz Indian Tribe
05.2014 - 05.2018
- Maintained up-to-date knowledge of program offerings by attending conferences and workshops regularly.
- Prepared clearly written and formatted documents and reports.
- Followed directions from management to complete daily paperwork and computer data entry..
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
Behavioral Health Office Receptionist
Cowlitz Indian Tribe
04.2012 - 05.2014
- Facilitated effective communication between 50+ clients/7 providers by diligently documenting phone messages and distributing them accordingly.
- Collaborated with 7 clinical staff to coordinate patient care, enhancing communication between team members and improving overall efficiency.
- Performed various administrative tasks by filing, copying and faxing documents.
- Developed strong relationships with patients and families, fostering trust and open communication.
- Enhanced patient experience by efficiently managing front desk operations and providing exceptional customer service.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to 7 staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Bartender Shift Manager
Silver Star Bar And Grill
08.2008 - 09.2013
- Consistently maintained clean and organized bar area, ensuring compliance with health and safety regulations.
- Motivated 15 staff to perform at peak efficiency and quality.
- Managed 15 staff schedules and maintained adequate coverage for all shifts.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Assisted in managing special events such as private parties or corporate functions, coordinating 15 staff efforts for seamless execution.
Education
Associate of Applied Science - Chemical Dependency
Lower Columbia College
Longview, WA06.2014
Skills
- Document filing
- QuickBooks Pro
- Deadline Adherence
- Policy Knowledge
- Administrative Support
- Exceptional telephone etiquette
- Judgement and Decision Making
- Effective Multitasking
- Team Collaboration
- Creative and Critical Thinking
- Analytical Reasoning
- Dependable and Responsible
Timeline
Advocate
Cowlitz Indian Tribe
05.2018 - Current
Program Assistant for Vocational Rehabilitation
Cowlitz Indian Tribe
05.2014 - 05.2018
Behavioral Health Office Receptionist
Cowlitz Indian Tribe
04.2012 - 05.2014
Bartender Shift Manager
Silver Star Bar And Grill
08.2008 - 09.2013
Associate of Applied Science - Chemical Dependency
Lower Columbia College
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