Alvina Ahlers
Vancouver,WA
Summary
A detail-oriented professional with 20 years of experience in office administration, management, and human resources processes. Offering a solid foundation in principles of human resources and strong willingness to learn and grow within field. Possessing excellent communication, interpersonal, and creative thinking skills. Seeking to leverage abilities to successfully fill the vacancy of Human Resources Generalist. Frequently praised for a strong work ethic by peers, can be relied upon to help The Cowlitz Indian Tribe achieve its goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Human Resources Receptionist
The Cowlitz Indian Tribe
10.2024 - Current
- Handle sensitive and confidential employee information with complete discretion
- Provide exceptional and warm service to people entering the department as the first point of contact for the department
- Assist recruiting team by screening qualified potential candidates resumes and applications
- Assist recruiting team by posting new available jobs on recruiting program
- Assist recruiting team by performing phone screenings for potential qualified candidates
- Answer questions for tribal members in person and over phone
- Streamline questions over phone and in person for HR team
- Reconcile department statements and invoices
- Create/process purchase orders for statements and invoices
- Process daily outgoing mail for several departments on postage machine
- Maintain postage machine by servicing and adding funds as needed
- Review incoming emails to the HR inbox and answer or route to appropriate person
- Create Personal Action Forms (PAF) for employees, obtain any missing information, correct information as needed
- Route PAFs to appropriate departments/people for signatures
- Enter PAF information, once completed, into several HR drives and programs to complete process
- Process employee status changes, keeping human resources systems and employee records up to date
- Maintain and organize onboarding materials, handbooks, and benefits packets for new hires
- Responsible for the administration conference room calendar for bookings
- Create, organize, and maintain employee personnel files to keep sensitive data secure
- Check stock to determine inventory levels and maintain office supply products
- Maintain positive working relationship with fellow staff and management
- Handle incoming calls and direct callers to appropriate department or employee
- Receive and distribute mail, letters, and packages to purchasing and appropriate employees
- Assist organizational efforts by filing, entering data, and answering phones
- Coordinate support to facilitate general office operations
- A support to all and any team in HR and administration as needed
Human Resource Assistant
ilani Casino Resort
08.2023 - 10.2024
- Handled sensitive and confidential employee information with complete discretion
- Assisted recruiting and human capital management (HCM) teams by coordinating with new employees for onboarding and orientation
- Processed employee status changes, keeping human resources systems and employee records up to date
- Developed and maintained training materials and benefits packets for new hires
- Assisted HR training team with weekly new hire orientations
- Assisted HR training team by conducting portions of orientation training
- Worked closely with IT department to assist new hires in accessing numerous company programs
- Assisted with planning, organizing, and coordinating department events
- Facilitated emails, phone calls, orientations, and meetings as an interpreter for Spanish speaking employees
- Guided employees through self-service platform for real-time attendance tracking and queries
- Guided employees through benefit/health care registration and selections
- Guided employees through 401K registration and selections
- Guided employees through downloading and utilizing Regence and Health Equity healthcare apps
- Answered employee questions regarding benefits and casino rules/regulations
- Checked stock to determine inventory levels and maintained office supply products
- Executed record filing systems to improve document management and organization
- Maintained positive working relationship with fellow staff and management
- Handled incoming calls and directed callers to appropriate department or employee
- Received and distributed mail, letters, and packages
- Assisted organizational efforts by filing, entering data, and answering phones
- Coordinated support to facilitate general office operations
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized
- Streamlined administrative tasks, such as scheduling and document management, to improve HR department efficiency.
- Responded to employee inquiries regarding benefits and other HR topics
- Participated in job fairs to recruit new talent
- Aided staff with employee performance review paperwork and documentation
Office Manager/HR Assistant
A-1 Glass & Mirror, Inc
07.2012 - 02.2023
- Answered phones and directed calls appropriately
- Greeted and assisted customers
- Maintained and created office forms
- Main purchasing agent
- Scheduler for entire field team ranging up to 10 technicians
- Project management
- Main quoting agent
- Developed training procedures for new employees
- Maintained and updated customer pricing for over 100 customers
- Implemented and developed operational standards, policies and procedures
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Represented business and developed relationships with key accounts to promote and market business
- Contributed to workplace safety by ensuring compliance with established emergency protocols and safety gear
- Led and directed team members on effective business methods, operations, and procedures
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Supported HR Manager/Owner in various ways to make sure the company was compliant with state and federal laws
- Screened applicant resumes and coordinated both phone and in-person interviews
Education
Bachelors of Social Sciences - Administrative Studies, Native American Studies, Criminology
Washington State University
Vancouver, WA06-2026
Associates of Arts - Administrative Assistant
Portland Community College
Rockcreek, Oregon 06.2013
Skills
- MIP
- Microix
- Clear Company
- Adobe
- Avaya phone systems
- Workday
- Agilysys
- Infinium
- Proficient in Microsoft Office Suite applications
- Knowledge of FMLA/FWL process
- Knowledge of Workers Compensation process
- Knowledge of tribal policies and procedures
- Typing speed of 78 words per minute
- Ten-key speed of 230 digits per minute
- Recruitment assistance
- HR policies
- Document management
- Professionalism and discretion
- Onboarding support
- Workplace culture awareness
- Human resources support
- Orientation facilitator
Certification
- Certified Tribal Administrative Assistant, Falmouth Institute - December 2024
- Licensed Washington State Notary Public - Expires 3/29/2027
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Receptionist
The Cowlitz Indian Tribe
10.2024 - Current
Human Resource Assistant
ilani Casino Resort
08.2023 - 10.2024
Office Manager/HR Assistant
A-1 Glass & Mirror, Inc
07.2012 - 02.2023
- Certified Tribal Administrative Assistant, Falmouth Institute - December 2024
- Licensed Washington State Notary Public - Expires 3/29/2027
Bachelors of Social Sciences - Administrative Studies, Native American Studies, Criminology
Washington State University
Associates of Arts - Administrative Assistant
Portland Community College
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