Jo Lynne Kelty
North Canton,OH
Summary
Dynamic professional with a proven track record at American Family Insurance, excelling in fast-paced environments. Recognized for exceptional customer service and effective teamwork, I implemented inventory control systems that optimized stock levels. My strong problem-solving skills and commitment to confidentiality ensure trust and integrity in all interactions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
First Notice of Loss
American Family Insurance
01.2010 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Office Manager
Flowers by Gus
06.2013 - 12.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Supervised daily office operations, ensuring efficiency and effective workflow management.
- Implemented inventory control systems, optimizing stock levels and reducing waste.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for 20 employees.
Education
High School Diploma -
Chaney High School
Youngstown, OHNo Degree - General Studies
Youngstown State University
Youngstown, OHSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
- [Area of expertise] License - [Timeframe]claims license
- property license both for Homesite insurance
Timeline
Office Manager
Flowers by Gus
06.2013 - 12.2019
First Notice of Loss
American Family Insurance
01.2010 - 03.2025
High School Diploma -
Chaney High School
No Degree - General Studies
Youngstown State University