Jomaira Santos
Waterbury,CT
Summary
Highly-motivated Medical Administrative Assistant with desire to take on new challenges, who possesses strong work ethic, adaptability, and exceptional interpersonal skills. Highly organized individual with strong computer, data entry and office management skills. Familiar with basic accounting and math skills. Obtains excellent customer service and telephone etiquette.
Overview
9
9
years of professional experience
Work History
Inspector in Quality Assurance and Quality Control
Royal Screw Machine Products
Waterbury, CT
10.1998 - 10.2004
- Maintained accurate records of inspection results, and other related documents.
- Used specialized equipment to document precise details on projects.
- Collaborated with engineering staff regarding quality projects.
Receptionist
Nova Dye and Print
Waterbury, CT
01.1997 - 09.1998
- Assisted with special projects assigned by management when required.
- Answered multi-line telephone with proper phone etiquette, and transferred calls appropriately.
- Recorded client information to maintain accurate documentation utilizing a confidential filing system.
Customer Service Representative
Sports Authority
Waterbury, CT
01.1996 - 12.1996
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Improved client wait times to provide quality customer service experience.
Education
Training Certification - Medical Administrative Assistance
State Community College
Waterbury, CT02-2024
High School Diploma -
High School
Waterbury, CT06-2013
CNA - Nursing Assistance Certification
Adult Education
Kennedy High School 01-2005
Skills
- Process Improvement
- Inspection Documentation
- Recordkeeping
- OSHA Compliance
- Attention to Detail
- Problem-Solving
- Team Player
- Interdepartmental Collaboration
- Medical Terminology Proficiency
- Prioritizing Patients
- Appointment Coordination
- File Maintenance
Timeline
Inspector in Quality Assurance and Quality Control
Royal Screw Machine Products
10.1998 - 10.2004
Receptionist
Nova Dye and Print
01.1997 - 09.1998
Customer Service Representative
Sports Authority
01.1996 - 12.1996
Training Certification - Medical Administrative Assistance
State Community College
High School Diploma -
High School
CNA - Nursing Assistance Certification
Adult Education
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