Jomanda Cobb
Ellenwood,GA
Summary
Seeking Customer Service Associate role with 10 years of experience in customer engagement and sales. Skilled in relationship management, policy adherence, and personal lines insurance. Proven track record in remote client interaction and process enhancement for improved customer satisfaction.
Overview
11
11
years of professional experience
Work History
Loan Analyst
Carmax
01.2021 - Current
- Monitor customer interactions and reports through CRM systems, ensuring a smooth transition from online engagement to in-store experiences
- Contribute to process enhancements and customer experience improvements, influencing increased client satisfaction and achievement of corporate objectives
- Maintain the highest level of accuracy in financing approvals, evidenced by a department-leading 100% accuracy rate and zero financial discrepancies
- Manage client relationships, including quality assurance and documentation review, to evaluate financing applications and mitigate risk, while successfully converting over 90% of prospect leads into contracted accounts
- Process of loan documents for approval through the banks as well as customer applications
Customer Experience Consultant Sales
Carmax
03.2019 - 01.2021
- Provided expert guidance on financing options, ensuring clients made well-informed decisions aligned with their financial capabilities
- Enhanced customer satisfaction by promptly addressing concerns and requests, while also utilizing upselling techniques to contribute to revenue growth
- Fostered client loyalty through relationship building and leveraged lead generation strategies to expand the customer base, supporting repeat business
Sales Lead
Verizon Wireless
01.2017 - 05.2019
- Surpassed personal sales targets through effective customer engagement and product knowledge, contributing to store profitability
- Delivered high-quality customer service, ensuring positive representation and customer satisfaction through proficient account management
- Mastered comprehensive understanding of wireless products and promotions, consistently meeting established performance benchmarks
Title Clerk/Collections
Georgia Auto Pawn
04.2014 - 02.2017
- Processed and verified financial and legal documentation for vehicle transactions, ensuring accuracy and compliance with state regulations
- Prepared and facilitated the completion of title and tax documents for vehicle sales, providing quality service to customers
- Conducted thorough analysis of titles, odometer readings, and VINs to certify clear vehicle ownership, utilizing various resources for information validation
Education
Criminal Justice
Albany State University
Albany, GA12.2027
Skills
- Organizational
- Customer Communications
- Team Leadership Skills
- Ability to Perform Multi-Task
- Client Services
- Leadership
- Accounts Receivable
- Typing
- Customer Service
- Communication
- Underwriting
- Consultative Approach
- Risk Analysis Expertise
- Experience in Multi-Carrier Systems
- Accuracy
Timeline
Loan Analyst
Carmax
01.2021 - Current
Customer Experience Consultant Sales
Carmax
03.2019 - 01.2021
Sales Lead
Verizon Wireless
01.2017 - 05.2019
Title Clerk/Collections
Georgia Auto Pawn
04.2014 - 02.2017
Criminal Justice
Albany State University