Jomar Alvarado
St. Cloud,FL
Summary
Driven and reliable, with a strong work ethic and leadership qualities honed at Universal Studios and UPS. Excelled in enhancing guest experiences and package handling efficiency, demonstrating patience, teamwork, and a commitment to safety. Achieved significant improvements in service quality and operational effectiveness, showcasing both hard and soft skills.
Overview
5
5
years of professional experience
Work History
Attendant
Universal Studios
02.2021 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Assisted guests with special needs, providing accommodations that ensured their enjoyment of the park''s offerings.
- Educated new employees on safety protocols and attraction operations, ensuring a knowledgeable and skilled workforce.
Package Handler
UPS
10.2019 - 09.2020
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Education
Associate of Arts - Business Management
Full Sail University
Winter Park, FL09.2025
Skills
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Reliability and punctualitybility
- Leadership Qualities
Languages
Spanish
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Attendant
Universal Studios
02.2021 - Current
Package Handler
UPS
10.2019 - 09.2020
Associate of Arts - Business Management
Full Sail University