Jomelis Serrano
Kissimmee,FL
Summary
Bilingual customer care professional with experience supporting clients through phone, email, and in-person communication. Handles scheduling, appointment coordination, data entry, record keeping, and office organization while maintaining accuracy in fast-paced settings and supporting inventory tracking and monthly reporting.
Overview
7
7
years of professional experience
Work History
CUSTOMER CARE
LA PATRONA TRAILERS
Orlando, Florida
2026.01 - Current
- Deliver exceptional customer service through phone, email and face-to-face communication.
- Managed customer inquiries, requests, follow-ups, and project-related communication to enhance customer satisfaction.
- Supported day-to-day operations in fast-paced environment, ensuring accuracy and organization to meet customer needs effectively.
- Coordinate with internal departments to support project timelines and resolve customer or operational needs.
- Generated monthly reports to track and analyze key performance metrics, informing strategies for customer care improvement.
- Assist with administrative operations, documentation, data entry, and record keeping.
- Organized and tracked inventory to maintain material availability.
BEAUTY ADVISOR
SEPHORA
Kissimmee, Florida
2025.03 - 2026.01
- Demonstrated Sephora products and application techniques during beauty appointments.
- Drove and provided personalized customer service and product recommendation in a high- volume retail environment while maintaining sales goals.
- Tracked product availability and restocked selling floor inventory.
- Supported checkout transactions and point-of-sale operations.
- Maintained records related to sales for store management.
Public Relations
Banco Popular De PR
San Juan, PR
2020.01 - 2020.06
- Facilitated press tours and interviews to enhance public relations efforts.
- Researched current best practices in digital marketing, social media, and public relations initiatives.
- Coordinated internal workflows and addressed customer service needs for public relations team.
- Streamlined department operations through internship activities supporting team objectives.
Education
BBA - Business Administration And Management
Ana G. Mendez University
Kissimmee, FL2026-11
Certificate - Full Beauty Specialist
Hollywood Beauty Academy
Kissimmee, FL2024-05
Skills
- Customer relations
- Email and phone communication
- Fast-paced multitasking
- Data entry and file organization
- Scheduling and calendar management
- Inventory management
- MS Office expertise
- Team leadership
- Bilingual English Spanish
Timeline
CUSTOMER CARE
LA PATRONA TRAILERS
2026.01 - Current
BEAUTY ADVISOR
SEPHORA
2025.03 - 2026.01
Public Relations
Banco Popular De PR
2020.01 - 2020.06
BBA - Business Administration And Management
Ana G. Mendez University
Certificate - Full Beauty Specialist
Hollywood Beauty Academy