Sierra Martin
Stevens,PA
Summary
I am friendly and outgoing, willing to learn new things and eager to take on challenges.
I have worked with many different personalities and environments, which has helped me to be patient, adapt and be flexible.
Overview
9
9
years of professional experience
Work History
Customer Care
Equipter
Leola, PA
06.2022 - 11.2023
- Answered incoming calls
- Worked with the sales reps and Fulfilled their new orders
- Called or emailed customers/banks for payment
- Scheduled shipments/pickups
Cafe Manager
Joyful Cafe
Wooster, OH
05.2019 - 03.2022
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Monitored food quality regularly to ensure it was up to required standards.
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
- Trained, managed and evaluated cafe staff performance.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Helped with the planning and starting cafe
Retail Sales Associate
61 Surplus
Berlin, OH
09.2016 - 04.2019
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Handled online sales and shipments
- Provided product information and answered customer questions.
- Created price tags and merchandise signs for new items.
Kids Camp Coordinater
Spirit Lake Ministries
Devils Lake, ND
05.2015 - 08.2018
- Worked creatively with other staff to develop and carry out new themes and events for camp participants.
- Engaged children in interactive activities and organized arts and crafts, sports games and field trips.
- Monitored supplies inventory levels and ordered additional items when necessary.
Education
High School Diploma -
Faith Christian Academy
Wilmot, OH05-2015
Skills
- Complaint Handling
- Customer Relations
- Customer Support
- Customer Service Background
- Active Listening
- Professionalism
- Organizational Skills
- Team Collaboration
- Excellent Communication
- Inbound Call Management
- Order Fulfillment
References
References available upon request.
Timeline
Customer Care
Equipter
06.2022 - 11.2023
Cafe Manager
Joyful Cafe
05.2019 - 03.2022
Retail Sales Associate
61 Surplus
09.2016 - 04.2019
Kids Camp Coordinater
Spirit Lake Ministries
05.2015 - 08.2018
High School Diploma -
Faith Christian Academy