Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sierra Martin

Stevens,PA

Summary

I am friendly and outgoing, willing to learn new things and eager to take on challenges.

I have worked with many different personalities and environments, which has helped me to be patient, adapt and be flexible.

Overview

9
9
years of professional experience

Work History

Customer Care

Equipter
Leola, PA
06.2022 - 11.2023
  • Answered incoming calls
  • Worked with the sales reps and Fulfilled their new orders
  • Called or emailed customers/banks for payment
  • Scheduled shipments/pickups

Cafe Manager

Joyful Cafe
Wooster, OH
05.2019 - 03.2022
  • Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.
  • Ensured all work areas were kept clean and hygienic according to health regulations.
  • Monitored food quality regularly to ensure it was up to required standards.
  • Ordered supplies needed for daily operations in a timely manner within budget constraints.
  • Trained, managed and evaluated cafe staff performance.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Helped with the planning and starting cafe

Retail Sales Associate

61 Surplus
Berlin, OH
09.2016 - 04.2019
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Assisted customers with finding the right product for their needs.
  • Helped customers by answering questions and locating merchandise.
  • Greeted customers upon entering the store and provided assistance.
  • Handled customer complaints in a professional manner.
  • Handled online sales and shipments
  • Provided product information and answered customer questions.
  • Created price tags and merchandise signs for new items.

Kids Camp Coordinater

Spirit Lake Ministries
Devils Lake, ND
05.2015 - 08.2018
  • Worked creatively with other staff to develop and carry out new themes and events for camp participants.
  • Engaged children in interactive activities and organized arts and crafts, sports games and field trips.
  • Monitored supplies inventory levels and ordered additional items when necessary.

Education

High School Diploma -

Faith Christian Academy
Wilmot, OH
05-2015

Skills

  • Complaint Handling
  • Customer Relations
  • Customer Support
  • Customer Service Background
  • Active Listening
  • Professionalism
  • Organizational Skills
  • Team Collaboration
  • Excellent Communication
  • Inbound Call Management
  • Order Fulfillment

References

References available upon request.

Timeline

Customer Care

Equipter
06.2022 - 11.2023

Cafe Manager

Joyful Cafe
05.2019 - 03.2022

Retail Sales Associate

61 Surplus
09.2016 - 04.2019

Kids Camp Coordinater

Spirit Lake Ministries
05.2015 - 08.2018

High School Diploma -

Faith Christian Academy

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Sierra Martin