Jomira Ibarra

• Hired, interviewed, onboarded, trained, and supervised youth counselors and assigned staff to enhance team effectiveness.
• Coordinate daily operations of the psychiatric health facility with nursing, clinical, and support departments.
• Ensure quality client care and a therapeutic treatment environment.
• Promote a safe, structured, trauma-informed environment for clients and staff.
• Provide ongoing coaching, mentorship, and performance feedback to staff.
• Monitor staff performance and ensure adherence to policies and procedures.
• Ensure staff complete required orientation and continuing education/training.
• Review Youth Counselor documentation for accuracy, completeness, and compliance.
• Collaborate with the Administrator, Clinical Director, Director of Nursing, and Training Department.
• Resolve staffing issues and manage scheduling.
• Foster teamwork and communication across all departments.

Youth Supervision & Support

• Provide direct supervision, guidance, and emotional support to youth
• Model positive behavior and reinforce program rules and expectations
• Respond to youth needs, conflicts, and behavioral challenges using trauma-informed and restorative practices
• Build positive, trusting relationships with youth

Staff Leadership & Supervision

• Supervise, mentor, and support youth counselors and program staff
• Assign daily duties and ensure proper staff coverage
• Provide coaching, feedback, and performance guidance
• Assist with staff training and onboarding
• Enforce policies, procedures, and emergency protocols

• Set goals and developed plans to achieve targets for youth development.
• Created and implemented individualized plans for individual youth.
• Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
• Provided crisis intervention and emotional support to youth.
• Assisted with educational needs through tutoring and homework assistance.
• Established and maintained relationships with youth, families and community partners.
• Facilitated community outreach to expand participation and support.

• Coordinated and assessed community recreation and athletic programs with recreation leader III, enhancing community engagement.
• Researched, planned, and organized mentally stimulating activities for individuals between ages of 12-17.
• Supervised kids and teens in arts and crafts, games, sports, and outings, ensuring safe and enjoyable experiences during field trips.
• Organized and planned activities for youth and teens with leadership staff.
• Maintain staff/youth and staff/teen safety. Greet patrons and participants and answer inquiries regarding programs.
• Managed and resolved concerns of youth and teens in real-time.
• Managed program documentation, including forms, logs, reports, and inventory, to support efficient operations.
• Provided first aid and addressed emergencies; documented incidents and accidents; implemented City health and safety policies.

• Supervise health and personal hygiene needs of youth.
• Maintained security of assigned areas.
• Physically intervene in altercations among youth and respond to problematic situations within units.
• Counseled youth on personal and family issues.
• Facilitated decision-making and problem-solving skill development in juvenile offenders to promote positive behavior change.
• Investigated and addressed inmate misconduct incidents to maintain a safe and secure environment.
• Supervised 20-30 inmates during mealtime and recreational time
• Developed decision-making and problem-solving skills in juvenile offenders.
• Observed and recorded mental and physical health of each juvenile offender.
• Assisted in intake and release of inmates.
• Interviewed inmates to obtain information and evidence.

• Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
• Checked and verified photo identification prior to granting facility access.
• Reported suspicious activities and persons to law enforcement.
• Documented property damage, theft, unauthorized persons, and unusual incidents in detailed reports for record-keeping and follow-up.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

• Enforced company policies and regulations to ensure compliance and uphold standards.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and offered solutions that enhanced customer satisfaction.
• Enforced company policies and regulations with employees.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Managed shift operations, allocated resources, and monitored team performance to support profitability and operational efficiency.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.