J'on Brown
Durham,NC
Summary
Versatile professional who thrives on embracing new challenges and exploring uncharted territories. Possesses a knack for problem-solving and the ability to overcome any obstacle. Adapts to various situations as second nature, consistently finding innovative solutions for success. Determined and resourceful, navigates through complex tasks with ease, making a valuable asset in any endeavor.
Overview
9
9
years of professional experience
Work History
Service Technician
Jiffy Lube
Durham, NC
12.2024 - Current
- Collaborated with team members to complete projects efficiently and effectively.
- Communicated with vendors regarding supply orders and delivery timelines.
- Provided training on the safe usage of equipment when needed.
- Assisted with installation projects at both residential and commercial sites.
- Assembled components into complete systems following blueprints or other instructions.
- Adhered to quality assurance procedures during every stage of the service process.
- Installed new systems according to manufacturer specifications.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Diagnosed problems and determined solutions for various customer issues.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Inspected equipment for proper operation and safety hazards prior to use.
- Repaired faulty components such as motors, pumps, valves, switches.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Conducted preventive maintenance on a variety of machines and systems.
Mover
All My Sons Moving
Durham, NC
08.2024 - Current
- Organized storage units prior to loading them into the truck or van; stacking heavier items on the bottom and lighter ones on top.
- Maintained cleanliness of work area; disposing of any debris created during move in an appropriate manner according to company guidelines.
- Transported furniture, appliances, boxes and other items from one location to another in a timely manner.
- Loaded and unloaded customer belongings onto truck and other vehicles safely and securely.
- Provided customers with advice on how best to pack their belongings for safe transport.
- Inspected loaded trucks for accuracy of load against order sheets; ensuring all orders were fulfilled correctly before leaving pick up point.
- Ensured customers' satisfaction by providing excellent customer service throughout the entire moving process.
- Assisted team members with loading and unloading tasks when needed; working cooperatively within a team environment to accomplish goals efficiently.
- Reported any damages or lost items immediately upon discovery; taking corrective action where necessary according to company policies.
- Adhered to safety regulations while operating company vehicles; wearing proper safety gear when handling large pieces of furniture or equipment.
- Completed paperwork accurately including inventory lists of all items moved and delivery receipts.
- Performed routine maintenance checks on moving equipment such as dollies, hand trucks and straps before each move.
Online Personal Shopper
Sam Club
Durham, NC
04.2022 - 08.2024
- Created personalized shopping experiences for each customer.
- Tracked inventory levels and replenished stock when necessary.
- Responded promptly to customer inquiries via phone or email.
- Analyzed consumer feedback data to understand customer needs better.
- Identified opportunities for process improvement within the organization.
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Assisted in selecting items according to customer preferences.
- Processed refunds, returns and exchanges efficiently.
- Maintained accurate records of orders, returns, exchanges and payments.
- Greeted customers and provided excellent customer service.
Clerk
Speedway Gas Station
Durham, NC
11.2021 - 04.2022
- Answered phones in a courteous manner while providing excellent customer service.
- Processed customer payments accurately and efficiently.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
Wait Staff Member
Forest At Duke
Durham , NC
03.2018 - 11.2020
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Observed all safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Cultivated warm relationships with regular customers.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Greeted and welcomed customers, providing them with menus.
- Answered questions about menu selections and made recommendations when requested.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Prepared tables by setting up linens, silverware and glassware.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
Cook
Zaxbys
Durham, NC
03.2016 - 08.2016
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Education
Hillside High School
Durham, NC06.2020
Business Administration And Management
Livingstone College
Salisbury, NCSkills
- Equipment maintenance
- System installation
- Preventive maintenance
- Customer service
- Team collaboration
- Problem solving
- Time management
- Attention to detail
- Technical training
- Inventory management
- Customer relationship management
- Process improvement
- Problem-solving abilities
- Effective communication
- Task prioritization
- Verbal and written communication
- Hospitality and accommodation
- Active listening
Timeline
Service Technician
Jiffy Lube
12.2024 - Current
Mover
All My Sons Moving
08.2024 - Current
Online Personal Shopper
Sam Club
04.2022 - 08.2024
Clerk
Speedway Gas Station
11.2021 - 04.2022
Wait Staff Member
Forest At Duke
03.2018 - 11.2020
Cook
Zaxbys
03.2016 - 08.2016
Hillside High School
Business Administration And Management
Livingstone College