Jon Carpenter
Georgetown,TX
Summary
Dynamic and results-driven professional with extensive experience at Cracker Barrel, excelling in customer satisfaction and efficient order processing. Proven ability to enhance sales through effective upselling and strong communication skills. Adept at maintaining cleanliness and adhering to sanitation standards, ensuring a safe and inviting environment for customers.
Overview
1
1
year of professional experience
1
1
Certification
Work History
To-Go Specialist and Retailer
Cracker Barrel
Round Rock, TX
07.2024 - 08.2025
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
- Increased repeat business by consistently providing friendly and attentive service.
- Enhanced customer experience by accurately taking and processing orders in fast-paced environment.
- Increased sales of promotional items by suggesting add-ons and specials to customers during order placement.
- Developed method for handling peak hours more effectively, ensuring smoother workflow and happier customers.
- Fostered positive relationship with regular customers, recognizing their preferences and ensuring personalized service experience.
- Coordinated with delivery services to ensure orders were dispatched accurately and efficiently, enhancing delivery satisfaction.
- Monitored and replenished supplies in to-go area, ensuring uninterrupted service during busy periods.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
- Resolved challenging customer service situations with diplomacy, retaining customer loyalty in difficult circumstances.
- Collaborated with kitchen staff to ensure timely preparation of orders, minimizing wait times for customers.
- Utilized POS system to receive and process food and beverage orders.
- Greeted customers and answered inquiries regarding menu items and specials.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Adjusted food preparation methods in accordance with customer requests.
- Monitored food quality and freshness throughout day.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Contributed to a safe shopping environment by enforcing safety regulations consistently throughout the store premises.
- Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.
- Organized attractive visual displays that showcased products effectively and enticed customers to make purchases.
- Conducted regular store audits to maintain cleanliness, organization, and compliance with company standards.
- Resolved customer complaints professionally, ensuring their satisfaction while maintaining company guidelines.
- Resolved customer complaints in professional and timely manner.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor - Astronomical Engineering
Austin Community College
Austin, TXSkills
- Strong multitasking
- Phone etiquette
- Quick learner
- Initiative-taking
- Cleanliness
- Sanitation standards
- Food handling
- Money handling
- Food handler certification
- Sanitation guidelines
- Health code compliance
- Food spoilage prevention
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Customer satisfaction
- Organizational skills
- Active listening
- Effective communication
- Meal preparation
- Self motivation
- Portion control
- Recipe development
- Beverage service
Certification
TABC certified and Food handlers
Timeline
To-Go Specialist and Retailer
Cracker Barrel
07.2024 - 08.2025
Bachelor - Astronomical Engineering
Austin Community College