Jon F. Campisi

Interview insureds, claimants and other parties to determine the facts of the claim. Create and document claims file to comply with company guidelines and State regulations. Review factual information to determine liability of all parties to the claim. Determine the value of the claim by contacting the claimant and attorney. Evaluate, negotiate, and moves bodily injury claims to closure. Recommends subrogation and/or SIU referral. Manage pending claims to meet company quality criteria.

• Interview insureds, claimants and other parties to determine the facts of the claim. Create and document claims file to comply with company guidelines and state regulations. Review factual information to determine coverage and/or liability of all parties to the claim. Determine the value of the claim by contacting the claimant, attorney, medical provider, and no-fault carrier. Evaluate, negotiate, and moves bodily injury claims to closure. Resolve complaints, and participates in arbitration and/or grievance procedures. Recommends subrogation and/or SIU referral. Manage pending claims to meet company quality criteria.

• Provides exceptional customer service while investigating, evaluating, and resolving no-fault claims. Interviewed insureds, develop injury information, address reserves. Evaluate claims. Document claim’s file to comply with company guidelines and state regulations.

• Handled 1st and 3rd party Personal Insurance and Business Insurance claims including injuries. Managed claims for automobiles, a variety of heavy, specialty and mobile equipment and non-auto related property damage. Reviewed and analyzed coverage. Contacted appropriate parties to obtain relevant facts and information. Provided quality customer service to meet the needs of the insured, claimant, all internal and external customers.
• Total Loss Claims (01/07 to 06/11) Provided quality customer service, including same day customer contact. Reviewed CCC, repair estimate, photos, and system note’s to ensure thorough knowledge of ACV evaluation, coverage, liability, and rental issues. Negotiated and settled property damage claims within settlement authority. Negotiated issues or dollar variances relating to ACV. Achieved timely and optimal payout results on file inventory. Effective diary management. Consistently met or exceeded all quality goals.

• Investigated and appraised vehicle damage. Interviewed policyholders and witnesses to accidents. Prepared total loss evaluations and negotiate/settle claims up to $25,000. Prepared and submitted documentation and reports.
• Chosen for Gatekeeper position responsible for inside and field investigation of multi-state claims.
• Recognized for ability to consistently exceed goals and objectives.

• Investigated claims, prepared damage estimates, and negotiated/settled property and injury claims. Reviewed questionable claims and resolved coverage issues.
• Exceeded all key measures and goals.

• Reviewed seasoned policies, motor vehicle reports, and accident history to determine eligibility for renewal. Maintained communications with other departments concerning underwriting decision. Managed underwriting desk. Facilitated Large Loss Meetings delivering presentations to Claims, Sales, and Underwriting representatives.

• Interviewed, trained, and supervised nine sales associates. Interacted with Underwriting to develop sales strategies. Analyzed production reports and presented month-end numbers to management.

• Counseled clients to achieve insurance needs. Underwrote risks for placement. Followed-up with customers to ensure retention and satisfaction.
• Top Sales Professional consistently exceeding goals and quotas.

• Analyzed applications, paperwork, and detailed reports to provide accurate rates. Worked with Sales Department to develop marketing strategies. Overcame objections and managed closings.

• Sold automobile, homeowners, motorcycle, and renter’s insurance in a highly consultative sales environment. Developed local customer base.
• Increased sales volume through personal attention to individuals.
• Top Sales Professional consistently achieving goals.