Jon Forist
Charlotte
Summary
Results-driven Operations Manager with proven expertise in team leadership, staff management, and process improvement. Successfully enhanced operational efficiency and employee motivation, fostering a culture of accountability and excellence.
Overview
18
18
years of professional experience
Work History
Operations Manager
Griffin Pest
Grand Rapids, MI
06.2021 - Current
- Led team training initiatives, fostering skill development and improving service delivery standards.
- Analyzed performance metrics to identify areas for process improvement and operational efficiency.
- Mentored junior staff, promoting knowledge sharing and reinforcing best practices in pest management operations.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Pest Control Technician
Griffin Pest
Lansing, MI
09.2018 - Current
- Conducted thorough inspections to identify pest issues and recommend effective treatment solutions.
- Applied pesticides and treatments in compliance with safety regulations and environmental standards.
- Developed and maintained strong client relationships through effective communication and service delivery.
- Ensured accurate documentation of service visits, treatments applied, and follow-up actions taken.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
Branch Manager
Teachout Security Solutions
Lansing, MI
03.2008 - 04.2017
- Led branch operations, ensuring compliance with safety and security protocols.
- Developed and implemented training programs for new staff to enhance service quality.
- Managed client relationships, addressing concerns to improve customer satisfaction.
- Oversaw budget management, optimizing resource allocation to reduce costs.
- Facilitated regular performance reviews, providing constructive feedback to team members.
- Strategized marketing initiatives to increase brand awareness and attract new clients.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Education
General
Lansing Community College
Lansing, MISkills
- Team leadership
- Operations management
- Employee relations and conflict resolution
- Staff management
- Employee motivation
Timeline
Operations Manager
Griffin Pest
06.2021 - Current
Pest Control Technician
Griffin Pest
09.2018 - Current
Branch Manager
Teachout Security Solutions
03.2008 - 04.2017
General
Lansing Community College