Jon Hall
Jacksonville,FL
Summary
With a unique blend of strategic vision, operational leadership, and process improvement expertise, I am ready to contribute to a company's success as a Director or VP of Operations. Let's connect to explore how my experience and skills can drive operational excellence and transformative growth in your organization. Experienced with project management, process optimization, and strategic planning. Utilizes analytical thinking and effective communication to enhance organizational performance. Track record of implementing innovative solutions and leading teams to achieve operational success.
Overview
15
15
years of professional experience
Work History
Director of Operations
GPN Technologies
01.2020 - Current
- Spearheaded operational efficiency improvements across product management, tech support, software development, and account management teams, driving a 20% increase in productivity.
- Led the compliance initiative with Direct Trust / EHNAC with a full audit pass.
- Guided company restructuring and digital transformation initiatives, improving operational frameworks and streamlining processes.
- Standardized Agile development processes, aligning internal teams and enhancing flexibility in software development, reducing project delivery time by 15%.
- Collaborated closely with the executive leadership to align business strategy, digital innovation, and operational improvements, achieving a 10% cost reduction.
Senior Operations Manager
ABB Optical Group
01.2018 - 01.2020
- Managed cross-functional teams in IT, marketing, sales, customer service, and training departments, delivering projects under budget and on schedule.
- Oversaw P&L, CapEx/OpEx, and M&A integration.
- Created the strategic product roadmap.
- Developed strategic partnerships with key vendors, negotiating better contract terms and reducing procurement costs by 12%.
- Led an Agile/Scrum team to deliver enhancements on a weekly sprint cycle, improving product features and reducing time-to-market.
- Implemented new KPI systems for tracking performance, leading to better resource allocation and improved decision-making at the executive level.
Senior Product Manager
Web.com
01.2017 - 01.2018
- Managed the full product lifecycle of value-added services (VAS), working with cross-functional teams to enhance and standardize offerings across multiple brands.
- Collaborated with marketing, training, and legal departments to iterate products and create training materials, delivering projects on time and under budget.
- Developed real-time KPI dashboards, increasing data visibility for leadership and improving decision-making.
Enablement Manager
Sprint
01.2011 - 01.2017
- Managed the enablement strategy for Sprint's sales teams, ensuring alignment between product offerings and sales training programs.
- Developed and deployed sales enablement tools and processes, leading to a 30% increase in sales productivity.
- Collaborated with marketing and product teams to ensure seamless product launches and the creation of comprehensive training materials.
- Supported the integration of new CRM tools, providing training and support to enhance user adoption and improve data accuracy for decision-making.
Education
Certificate - Change Management
Cornell University
03.2022
Six Sigma Black Belt & Green Belt - undefined
Villanova University
01.2021
Certificate - Innovation and Strategy
Harvard University
01.2015
Skills
- Leadership & Team Development
- Operational Excellence
- Business Strategy & Execution
- Digital Transformation
- Six Sigma
- Cross-Functional Collaboration
- Change Management & Innovation
- Client & Vendor Relations
- Mentorship/Training
- Continuous Process Improvement
- Agile & Scrum Methodologies
- Business Process Improvement
- CRM Systems (NetSuite, Salesforce)
- Microsoft 365
- Google Apps
- Atlassian Suite (Jira, Confluence)
- Digital Transformation & Automation
- Strategic planning
- Process improvements
- Operational efficiency
- Leadership training
- Workforce planning
- Performance analysis
- Cost control
- Risk mitigation
- Capital spending
- Financial controls implementation
- Operations management
- Decision-making
- Staff management
- Employee development
- KPI tracking
- Regulatory expertise
- Audit coordination
- Data privacy
- Compliance monitoring
Websites
<Enter your own>
Title: VP of Operations | Director of Operations
Timeline
Director of Operations
GPN Technologies
01.2020 - Current
Senior Operations Manager
ABB Optical Group
01.2018 - 01.2020
Senior Product Manager
Web.com
01.2017 - 01.2018
Enablement Manager
Sprint
01.2011 - 01.2017
Certificate - Change Management
Cornell University
Six Sigma Black Belt & Green Belt - undefined
Villanova University
Certificate - Innovation and Strategy
Harvard University
Similar Profiles
Victoria HarrisonVictoria Harrison
C H I C K - F I L - A T R A I N E R at Chick-fil-A GPNC H I C K - F I L - A T R A I N E R at Chick-fil-A GPN
Chong Soo KenChong Soo Ken
Cloud Finance Speciallist (Cloud BG CFO) at Sparkoo Technologies (Malaysia) Sdn. Bhd (Cloud Subsidiary for Huawei Technologies (Malaysia) Sdn Bhd)Cloud Finance Speciallist (Cloud BG CFO) at Sparkoo Technologies (Malaysia) Sdn. Bhd (Cloud Subsidiary for Huawei Technologies (Malaysia) Sdn Bhd)
SRIRAM RSRIRAM R
Software Quality Analyst at GAVS Technologies (formerly Neurealm Technologies Pvt Ltd)Software Quality Analyst at GAVS Technologies (formerly Neurealm Technologies Pvt Ltd)
DESADA DEDADESADA DEDA
Nurse Extern at McLaren HospitalNurse Extern at McLaren Hospital
Luis VilaLuis Vila
Pipefitter Foreman at Gary Rodgers PlumbingPipefitter Foreman at Gary Rodgers Plumbing