Mariam Baker
San Diego
Summary
Dynamic and detail-oriented hospitality leader with 10+ years of experience in high-paced, guest-focused environments. Expert in operational excellence, revenue growth, and team leadership. Passionate about delivering memorable guest experiences and exceeding brand standards.
Overview
13
13
years of professional experience
Work History
Director of Operations
Hilton San Diego Mission Valley
01.2025 - Current
- Oversee daily operations, ensuring outstanding guest satisfaction and strong financial results.
- Lead and develop cross-functional teams, uphold brand standards, and maximize profitability.
Front Office Manager
Hilton San Diego Mission Valley
07.2021 - 01.2025
- Directed front office functions to achieve seamless operations and exceptional guest service.
- Mentored and coached staff to surpass performance targets and improve service metrics.
Front Desk Supervisor / Rooms Controller / Manager on Duty
Hilton Virginia Beach Oceanfront
07.2018 - 06.2021
- Supervised front desk operations, delivering high guest satisfaction scores.
- Implemented staff training initiatives to strengthen service consistency and efficiency.
VIP Guest Services
Caesars Entertainment: Rio Hotel and Casino
09.2017 - 04.2018
- Provided personalized service to high-profile VIP guests and coordinated team efforts.
- Ensured luxury-level experiences, enhancing guest loyalty and satisfaction.
Erasmus+ Project Manager
NGO Droni
09.2012 - 09.2016
- Designed and led international projects, building strong cross-cultural partnerships.
- Monitored team performance and delivered impactful program outcomes.
Education
Master's - Social Sciences
Tallinn University of Technology
01.2017
Hotel Management Courses
Ilia State University & Global Star
01.2012
Bachelor's - English Philology
Tbilisi State University
01.2011
Skills
- Leadership & team development
- Strategic operations & planning
- Outstanding client relations
- Revenue growth & optimization
- Analytical problem-solving
- Time management & organizational effectiveness
Languages
English
Georgian
Timeline
Director of Operations
Hilton San Diego Mission Valley
01.2025 - Current
Front Office Manager
Hilton San Diego Mission Valley
07.2021 - 01.2025
Front Desk Supervisor / Rooms Controller / Manager on Duty
Hilton Virginia Beach Oceanfront
07.2018 - 06.2021
VIP Guest Services
Caesars Entertainment: Rio Hotel and Casino
09.2017 - 04.2018
Erasmus+ Project Manager
NGO Droni
09.2012 - 09.2016
Hotel Management Courses
Ilia State University & Global Star
Bachelor's - English Philology
Tbilisi State University
Master's - Social Sciences
Tallinn University of Technology
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