Jon Hancock
Columbia,SC
Summary
Seeking an entry-level remote customer service position. An excellent communicator with outstanding problem solving experience.
Overview
5
5
years of professional experience
Work History
Forklift Operator
L&W Supply
Columbia, SC
03.2023 - 03.2026
- Operated forklifts to transport materials efficiently within warehouse environments.
- Conducted regular inspections and maintenance on equipment to ensure operational safety.
- Loaded and unloaded shipments, adhering to safety guidelines and procedures.
- Assisted in training new operators on safe forklift operation and warehouse protocols.
- Utilized warehouse management systems for tracking inventory movement and updates.
Tire Technician
Discount Tire Shop
Columbia, SC
02.2021 - 03.2023
- Conducted tire inspections to assess wear and damage, ensuring safety compliance.
- Mounted and balanced tires using specialized equipment for optimal performance.
- Assisted customers with product selection and provided recommendations based on needs.
- Maintained cleanliness and organization of work area, promoting efficient workflow.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Implemented inventory management practices to streamline stock replenishment processes.
- Trained new technicians on proper tire installation techniques and safety protocols.
- Resolved customer inquiries and complaints, fostering strong client relationships through effective communication.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
Service Technician
Take5 Oil Change
Columbia, SC
01.2022 - 10.2022
- Conducted multi-point inspections to ensure vehicle safety and performance standards.
- Performed oil changes and fluid replacements efficiently while adhering to company guidelines.
- Diagnosed and resolved mechanical issues, providing customers with accurate service recommendations.
- Trained and mentored new technicians on operational procedures and safety protocols.
Education
High School Diploma -
Davis High School
Hazlehurst, GA02-1999
Skills
- Familiar with MicrosoftOffice and Google Workspace
- Capable of working independently
- Proactive attitude/ great with time management
- stable internet access
Timeline
Forklift Operator
L&W Supply
03.2023 - 03.2026
Service Technician
Take5 Oil Change
01.2022 - 10.2022
Tire Technician
Discount Tire Shop
02.2021 - 03.2023
High School Diploma -
Davis High School