Jon Heider
Farmington,MI
Summary
Accomplished Industrial Account Manger with a proven track record of success at Tennant Company, enhancing sales through strategic accounts, direct distribution, and government channel servicing. Exceptional sales strategies and customer service resulting in exceeding sales targets 7 out of 9 years. Second largest 2024 industrial AM plan in the company at $4,053,113 GP currently pacing at 104% with 52.9% margin. National leader in recon units YTD. Expert in territory management and adept at fostering professional relationships, significantly boosting brand presence. Skillfully balances schedule management with brand management, driving project success and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Industrial Account Manager
Tennant Company
01.2018 - Current
- Exceeded sales targets 4 of 6 years as an AM
- End of 2022 - current took on 2 full am territories
- Cultivated ongoing relationships with customers to ensure satisfaction leading to repeat business
- Mentored and trained PSS rep that has led to his advancement to AM in one years time.
Industrial Sales Specialist
Tennant Company
06.2015 - 01.2018
- Drafted, finalized and submitted paperwork to complete sales on 47 units in 2017.
- Achieved PM targets above 50% metric YOY.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
Service Technician
Tennant Company
05.2011 - 06.2015
- Evaluated systems according to predetermined checklist and noted issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
Project Coordinator
Adjustable Forms Inc
03.2007 - 12.2009
- Kept projects on schedule by managing deadlines and adjusting workflow.
- Corrected errors amounting to hundreds of thousands of dollars in rework savings.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
Education
Project Management
University of Nebraska At Kearney
Kearney, NESkills
- Leading Edge Award Winner
- Sales Incentive Trip Winner
- Regional ISS Award Winner
Timeline
Industrial Account Manager
Tennant Company
01.2018 - Current
Industrial Sales Specialist
Tennant Company
06.2015 - 01.2018
Service Technician
Tennant Company
05.2011 - 06.2015
Project Coordinator
Adjustable Forms Inc
03.2007 - 12.2009
Project Management
University of Nebraska At Kearney
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