Jon Jelinski
Granger ,IN
Summary
Seasoned Service Manager bringing 8 years of experience in the Material Handling Industry. Proficient in business practices, standards of operation, and customer needs.
Encouraging Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
SERVICE MANAGER
HULL LIFT TRUCK
12.2015 - Current
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
Education
Some College (No Degree) - General Studies
SOUTHWESTERN MICHIGAN COLLEGE
Dowagiac, MIActive Duty Army,
UNITED STATES ARMY
Enlisted 2005 - Honorable Discharge 2011High School Diploma -
Penn High School
Mishawaka, IN06.2004
Skills
- Conflict Resolution
- Service Documentation
- Strategic Business Planning
- Schedule Management
- Staff Supervision
- Multiple Priorities Management
- Customer Service
- Estimating and Quoting
- Culture Development
- Relationship Building
- Customer Service Management
- Employee Training and Development
- MS Office
- Coaching and Mentoring
- Continuous Improvement
- Process Optimization
Professional References
- JEFF LAWLER, Branch Manager, CAT MacAllister, Ft. Wayne, IN, 260-483-6469
- BLAIR STARK, SERVICE MANAGER, CUMMINS Inc, Columbus, IN, 574-262-4611
- AARON BOLIN, Branch Manager, Hull Lift Truck, Elkhart, IN, 574-584-7563
- MITCHELL KILLEEN, Private Contractor, Schwenksville, PA, 724-421-6300
- JASON PAPPAS, Professional Driver, Monee, IL, 708-275-5286
Timeline
SERVICE MANAGER
HULL LIFT TRUCK
12.2015 - Current
Some College (No Degree) - General Studies
SOUTHWESTERN MICHIGAN COLLEGE
Active Duty Army,
UNITED STATES ARMY
High School Diploma -
Penn High School
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