Jon Jelinski
Granger ,IN
Summary
Seasoned Service Manager bringing 8 years of experience in the Material Handling Industry. Proficient in business practices, standards of operation, and customer needs.
Encouraging Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
SERVICE MANAGER
HULL LIFT TRUCK
12.2015 - Current
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
Education
Some College (No Degree) - General Studies
SOUTHWESTERN MICHIGAN COLLEGE
Dowagiac, MIActive Duty Army,
UNITED STATES ARMY
Enlisted 2005 - Honorable Discharge 2011High School Diploma -
Penn High School
Mishawaka, IN06.2004
Skills
- Conflict Resolution
- Service Documentation
- Strategic Business Planning
- Schedule Management
- Staff Supervision
- Multiple Priorities Management
- Customer Service
- Estimating and Quoting
- Culture Development
- Relationship Building
- Customer Service Management
- Employee Training and Development
- MS Office
- Coaching and Mentoring
- Continuous Improvement
- Process Optimization
Professional References
- JEFF LAWLER, Branch Manager, CAT MacAllister, Ft. Wayne, IN, 260-483-6469
- BLAIR STARK, SERVICE MANAGER, CUMMINS Inc, Columbus, IN, 574-262-4611
- AARON BOLIN, Branch Manager, Hull Lift Truck, Elkhart, IN, 574-584-7563
- MITCHELL KILLEEN, Private Contractor, Schwenksville, PA, 724-421-6300
- JASON PAPPAS, Professional Driver, Monee, IL, 708-275-5286
Timeline
SERVICE MANAGER
HULL LIFT TRUCK
12.2015 - Current
Some College (No Degree) - General Studies
SOUTHWESTERN MICHIGAN COLLEGE
Active Duty Army,
UNITED STATES ARMY
High School Diploma -
Penn High School
Similar Profiles
Zackery TuckerZackery Tucker
Road Technician at Hull Lift TruckRoad Technician at Hull Lift Truck
Rapeepong GeerakunpisithRapeepong Geerakunpisith
Senior Account Executive at Jungheinrich Lift Truck Ltd.Senior Account Executive at Jungheinrich Lift Truck Ltd.
Tony ThomasTony Thomas
Field Service Technician at Lift Truck SpecialistsField Service Technician at Lift Truck Specialists