Jon Jones
Euclid,OH
Summary
A Highly Motivated and adaptable professional with a strong commitment to delivering exceptional customer experiences. Leveraging excellent communication and problem-solving skills developed through a certification in Customer Service and Phone etiquette with reputable educational institutions. Eager to apply the skills and abilities learned to excel in a customer service role and look forward to making a positive contribution to the team!
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Associate
Electrolyzing Corporation Of Ohio
01.2024 - 04.2024
- Streamlined distribution processes for improved efficiency and reduced delivery times.
- Organized customer orders containing 1-2500 pieces ensuring that all materials were correctly counted and packaged.
- Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
- Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.
Contract Landscaping
KVN Lawn Care
01.2023 - 09.2023
- Operated power equipment including mowers, trimmers, blowers safely while adhering to company guidelines for use procedures.
- Adapted quickly to changing weather conditions ensuring completion of jobs despite unforeseen challenges.
- Trimmed/cut small trees, shrubs, and hedges to maintain uniform appearance.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- A work-pace of 4-6 lawns per day (front and back) averaging out to 2 acres in a week
Utility Worker
Morrison Products
03.2022 - 11.2022
- Improved service reliability by conducting routine maintenance and repairs on utility equipment.
- Produced 150-250 customer-ordered pieces each hour.
- Showcased attention to detail in thoroughly documenting work completed, ensuring accurate records were available for future reference and reporting.
- Kept work area clean, neat, and well-stocked to maximize productivity.
FC Associate
Amazon Fulfillment Center
10.2020 - 09.2021
- Improved warehouse efficiency by streamlining processes and optimizing storage layouts.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks primarily
- Balanced workload distribution among 10-20 team members effectively, fostering a collaborative work environment that maximized productivity.
- Operated Pallet jack and other facility equipment (VRC Elevators) to ensure job was done thoroughly.
Education
High School Diploma -
Cleveland School of The Arts
Cleveland, Ohio06.2020
Skills
- Customer Service Experience
- Phone Etiquette
- Communication Skills
- Conflict Resolution
- Critical Thinking Skills
- Task Concentration
- Willingness to Learn
- Passionate about helping others
- Strong Understanding of patient confidentiality
- Attention to Detail
- Active Listening
Training
- Customer Service and Sales Certification: National Retail Federation Rise Up, 2023, El Barrio Workforce, Cleveland, Ohio
- Customer Service/ Phone Etiquette Certification: Service Skills, 2023 - Present, El Barrio Workforce, Cleveland, Ohio
- Pharmacy Technician Trainee Certification, 2023 - Present, El Barrio Workforce, Cleveland, Ohio
- North Star Digital Skill Certificate, 2023 - Present, El Barrio Workforce, Cleveland, Ohio
Certification
- Customer Service and Sales Certification
2023; El Barrio Workforce. Cleveland Ohio
- Customer Service and Phone Etiquette Certification: Service Skills 2023, El Barrio Work Force, Cleveland Ohio
- Pharmacy Technician Trainee License 2023, El Barrio Workforce, Cleveland, Ohio
Timeline
Shipping and Receiving Associate
Electrolyzing Corporation Of Ohio
01.2024 - 04.2024
Contract Landscaping
KVN Lawn Care
01.2023 - 09.2023
Utility Worker
Morrison Products
03.2022 - 11.2022
FC Associate
Amazon Fulfillment Center
10.2020 - 09.2021
High School Diploma -
Cleveland School of The Arts