Jon Jones

Scope of Authority: Direct all biomedical operations, asset management, and clinical compliance for 40 locations across 4 Divisional Regions (OR/WA), leading 12 direct reports.

• Financial Performance: Delivered a $242,000 Biomed R&M surplus budget for 2025 and currently operating $144,000 under budget year-to-date for 2026; achieved through technical education, process tracking, and proactive, procedural maintenance to eliminate costly downstream failures.
• Labor & Overtime Control: Optimized regional territory coverage and balanced individual technician workloads to capture 1,369 efficient labor hours in 2024 and 1,866 hours in 2025; generated a $97,000 direct savings in team salary expenditures by eliminating unnecessary overtime.
• Ground-Up Data Analytics: Partnered with national leadership as one of two primary developers to build a custom Tableau data analytics platform from scratch; centralized all scheduled and on-demand clinical tasks to predictively manage compliance and workflow.
• Regulatory & Survey Readiness: Maintained a 100% flawless audit record with zero findings across all CMS, TJC, DNV, OSHA, AAMI, and state regulatory surveys since assuming leadership of the territories.
• Technology & In-Sourcing Pilots: Sourced, piloted, and launched a brand-new equipment technology never before used in the company; introduced advanced technical training to bring previously outsourced services in-house, driving massive, long-term capital planning cost savings.
• Cross-Functional Alignment: Secured mutual buy-in between frontline field technicians and executive stakeholders to standardize workflows; used open, honest communication to ensure total organizational alignment on new operational initiatives.
• Leadership Development: Assigned to onboard and train new Biomedical Operations Managers across multiple states; actively championed internal career progression, successfully coaching 3 direct reports into management promotions.

Scope: Direct technical operations and asset management for 3 high-volume clinics; scaled to permanently absorb 2 additional understaffed locations during market turnover to maintain seamless operational continuity.

• Sustainable Workflow Design: Engineered and implemented clinical workflow and equipment management processes that slashed device downtime; these standardized technical protocols proved so effective they remain fully active in operation 5+ years later.
• Clinical Staff Coaching: Partnered directly with frontline clinical teams to train staff on proper equipment utilization, reducing user-error defects and streamlining daily clinical workflows.
• Market Expansion & Rollouts: Championed the operational launch of brand-new clinical facilities and asset relocations; coordinated vendor logistics and technical schematics to achieve zero operational downtime during major market expansions.
• Fast-Track Promotion: Proactively identified market growth opportunities and exceeded performance targets, directly resulting in an early selection and promotion to Regional Biomedical Operations Manager.

Scope: Directed installation, diagnostic troubleshooting, and maintenance of complex broadband, fiber optic, and copper infrastructure for high-volume commercial and residential accounts.

• Exceptional Production Efficiency: Consistently outpaced standard daily production quotas by 3x–4x through advanced technical troubleshooting and optimized field routing; achieved top-tier service delivery metrics while maintaining strict quality standards.
• Safety Leadership & Training: Appointed as the designated Field Safety Leader and Trainer; successfully onboarded and trained new technicians on high-voltage protocols, structural climbing, and complex infrastructure deployments.
• Disaster Relief Operations: Selected for the elite national corporate disaster response team; deployed rapidly across the United States to engineer, rebuild, and restore critical communications infrastructure in areas devastated by natural disasters.
• Regulatory & Contract Knowledge: Stepped into an operational advisory role (Union Steward) to master regulatory compliance, safety protocols, and labor dispute resolution, leveraging cross-functional communication to advocate for technical teams.

Scope: Spearheaded complex satellite communications equipment installations, technical design, and multi-state project execution for high-profile commercial, residential, and government accounts.

• Talent Development Pipeline: Appointed as the primary field trainer, building an elite onboarding program that successfully developed and fast-tracked multiple team members into future leadership and management positions.
• Commercial & Government Project Design: Promoted rapidly to Team Lead to oversee high-security government and commercial contracts; engineered complex system schematics and technical layouts utilizing AutoCAD to support high-value proposals.
• Continuous Metric Growth: Established a track record of continuous improvement by consistently raising the bar for territory performance metrics, driving a 20% annual increase in ancillary product lines through superior service delivery.
• Technical Onboarding & Implementation: Executed new market acquisitions by conducting detailed site surveys, drafting technical resource proposals, and compiling precise parts sheets; managed the end-to-end technical implementation and equipment rollouts once contracts were finalized.