Jon Koda
Lisle,IL
Summary
Driven leader with proven success at FedEx & Grainger, enhancing operational efficiency and team productivity by over 30%. Expert in warehouse management and ERP systems, coupled with exceptional motivational and problem-solving skills. Achieved significant improvements in customer satisfaction and team performance through effective communication and a focus on continuous improvement. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
18
18
years of professional experience
Work History
Restaurant Manager
The Tropics Restaurant And Bar
04.2006 - 11.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Supervisor
FedEx
11.2017 - 03.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
Inbound Supervisor
Grainger Distribution Center
06.2023 - Current
- Established safety protocols and conducted regular inspections, leading to a safer work environment for employees.
- Optimized warehouse space utilization by implementing an effective storage plan based on product types and priority levels.
- Collaborated with cross-functional teams to resolve any discrepancies or issues that arose during the inbound process, minimizing delays in product availability.
- Managed budgeting and forecasting activities for the department, maintaining cost controls while maximizing productivity levels.
- Coordinated with other departments to improve overall supply chain efficiency, resulting in reduced lead times for customers.
- Reduced order errors with thorough quality control checks and effective communication with warehouse team.
- Increased customer satisfaction by ensuring timely and accurate delivery of products to clients.
- Ensured proper documentation of all inbound shipments was maintained in accordance with company guidelines, reducing instances of lost or misplaced items within the warehouse.
- Assessed employee performance through regular evaluations, identifying top performers for recognition and providing constructive feedback when needed.
- Overhauled outdated systems with advanced technology solutions, automating manual processes and driving operational efficiencies.
- Managed employee schedules, approving time off requests, and adjusting staffing levels as needed to accommodate fluctuations in workload.
- Streamlined inbound processes by implementing efficient scheduling and inventory management systems.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
Education
Diploma - General Studies
John Hersey High School
Arlington Heights, IL06.2008
Skills
- Operational Efficiency
- Motivational Skills
- Warehouse Management
- ERP systems proficiency
- Key Performance Indicators
- Strong Organization
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Team Leadership
- Adaptability and Flexibility
Timeline
Inbound Supervisor
Grainger Distribution Center
06.2023 - Current
Supervisor
FedEx
11.2017 - 03.2023
Restaurant Manager
The Tropics Restaurant And Bar
04.2006 - 11.2017
Diploma - General Studies
John Hersey High School