ASHANTI FORTICH
Charlotte,NC
Summary
Dedicated and adaptable leader with a strong background in customer relations and staff management. Expertise in training teams to elevate service quality and operational performance, contributing to a positive dining experience. Results-driven professional with experience in restaurant management, focused on operational efficiency and team building. Skilled in effective communication and problem-solving, consistently resolving customer complaints and improving service delivery.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Pura vida
Miami, USA
07.2024 - 08.2025
- Ensured compliance with all food safety regulations and sanitation standards
- Supervised and trained staff in customer service, food handling, and safety protocols
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control
- Resolved customer complaints in a professional manner to maintain positive relationships with guests
- Developed strategies for improved operational efficiency and customer satisfaction
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Managed daily restaurant operations and ensured smooth service delivery.
- Led staff training sessions to enhance customer service skills and efficiency.
- Maintained compliance with health and safety regulations in food handling.
- Resolved customer complaints promptly to maintain positive dining experiences.
Restaurant Waitress, Manager
Piola Restaurant
Miami, USA
07.2022 - 08.2024
- Greeted customers as they entered the restaurant and provided them with menus
- Took orders for food and drinks, ensuring accuracy when entering items into the POS system
- Processed payments accurately at end of meal using cash registers or POS systems, providing change when necessary
- Performed opening and closing duties such as restocking supplies and cleaning work areas prior to leaving shift
- Took orders for food and drinks, ensuring accuracy when entering items into the POS system.
Sales of Technological Products
Dr Smart Phones Dallas
Panama, Panama
04.2021 - 12.2021
- Provided accurate information about products, prices and services
- Assisted customers with product selection, sizing and styling
- Maintained up-to-date knowledge of store merchandise and policies
- Restocked shelves as needed to ensure sufficient inventory levels
- Handled customer complaints in a professional manner
- Demonstrated product features and benefits for customers' needs
Secretary Manager
Inversions elim
Panama City, Panama
03.2018 - 03.2021
- Managed office operations and procedures, including recordkeeping systems, filing systems, supply requisition, mail distribution and other administrative services
- Answered telephones, directed calls and took messages
- Ordered supplies for the office; monitored inventory levels to ensure adequate stock is available at all times
Radio Host
RADIO MIL S.A
Panamá, Panama
03.2017 - 01.2018
- Conducted live radio shows, engaging listeners with diverse topics and discussions.
- Developed and curated playlists, ensuring a balanced mix of music genres for audiences.
- Interviewed guests, facilitating conversations that informed and entertained listeners.
- Collaborated with production teams to create show segments and promotional materials.
- Created pre-produced audio programs and selected audio cuts.
- Built relationships with sponsors to promote endorsements.
- Shared public service announcements, music information and upcoming events with audiences.
Journalist
Caracol Radio Colombia
Cali, Colombia
10.2015 - 01.2017
- Developed content for multiple news outlets, including newspapers and magazines
- Conducted interviews with sources to obtain information for stories
- Photographed images to accompany articles in print or online publications
- Utilized social media networks such as Twitter and Facebook to promote articles
- Facilitated communication between creative teams, producers, directors
- Conducted interviews with community leaders and public figures.
- Monitored social media trends to identify emerging news topics.
Education
University Autonoma De Occidente -
University Autonoma De Occidente
Colombia06-2017
MARKENTING DIGITAL AND BRAND MANAGEMENT - MARKENTING DIGITAL AND BRAND MANAGEMENT
UIP PANAMA |
PANAMA High School Diploma -
Jose Maria Cordoba
ColombiaSkills
- Customer Relations
- Operational Efficiency
- Team Building
- Inventory Control
- Problem-Solving
- Communication
- Efficiency Improvement
- Staff Management
- Adobe audition
- Interview techniques
- Live broadcasting
- Public speaking
- Staff training
- Effective communication
- Problem solving
- Operations management
- Voiceover production
- Sports news
Timeline
Restaurant Manager
Pura vida
07.2024 - 08.2025
Restaurant Waitress, Manager
Piola Restaurant
07.2022 - 08.2024
Sales of Technological Products
Dr Smart Phones Dallas
04.2021 - 12.2021
Secretary Manager
Inversions elim
03.2018 - 03.2021
Radio Host
RADIO MIL S.A
03.2017 - 01.2018
Journalist
Caracol Radio Colombia
10.2015 - 01.2017
University Autonoma De Occidente -
University Autonoma De Occidente
MARKENTING DIGITAL AND BRAND MANAGEMENT - MARKENTING DIGITAL AND BRAND MANAGEMENT
UIP PANAMA |
High School Diploma -
Jose Maria Cordoba