Nikki Kalmoe
Mankato,MN
Summary
Dynamic customer service professional with a proven track record at Fogo De Chao, adept at conflict resolution and relationship building. Enhanced customer loyalty through empathetic complaint handling and effective problem resolution. Skilled in data entry and staff training, consistently improving service standards and team performance.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
24
24
years of professional experience
Work History
Restaurant Manager
Number 4 Steakhouse
Mankato, MN
12.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Customer Service Representative
Fogo De Chao
Minneapolis, MN
08.2017 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the company.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Activities Director
Mount Olivet Day Services
Minneapolis, MN
04.2008 - 10.2017
- Promoted a positive work environment with proactive conflict resolution strategies and team-building.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Assistant Property Manager
Vail Resorts Inc
Keystone, CO
07.2001 - 03.2008
- Followed up on delinquent tenants and coordinated collection procedures.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Attended staff meetings and took extensive notes to share with property manager.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Escalated major issues to property manager for immediate remediation.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
Education
Associate Of Public Service - Public Relations
Minneapolis Community And Technical College
Minneapolis, MN06.1994
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
- Prioritization
- Staff training
- Building rapport
- De-escalation techniques
Timeline
Restaurant Manager
Number 4 Steakhouse
12.2024 - Current
Customer Service Representative
Fogo De Chao
08.2017 - 10.2024
Activities Director
Mount Olivet Day Services
04.2008 - 10.2017
Assistant Property Manager
Vail Resorts Inc
07.2001 - 03.2008
Associate Of Public Service - Public Relations
Minneapolis Community And Technical College