Lakeshia Hodges

• Supervised all aspects of restaurant service, optimizing workflow and staff performance for improved guest experiences.

Designed and implemented standard operating procedures aimed at optimizing service delivery processes.

• Monitored and enforced high standards of cleanliness and safety measures across all restaurant areas.
• Carefully interviewed, selected, trained, and supervised staff.
• Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
• Designed and implemented employee schedules to ensure optimal staffing levels in response to operational needs.
• Conducted regular inventory assessments and initiated orders for food, beverage, supplies, and equipment to ensure seamless operations.
• Conducted regular audits to verify compliance with health codes, licensing regulations, and labor laws, safeguarding organizational standards.
• Investigated and resolved customer complaints and concerns, ensuring effective communication and support throughout the process.
• Conducted training sessions on proper serving techniques to maximize upselling opportunities.
• Developed and implemented cross-training initiatives among front-of-house staff to optimize service efficiency during peak hours.
• Investigated and resolved any operational issues or equipment malfunctions promptly to minimize downtime
• Facilitated integration of new technology solutions, including POS systems and online ordering platforms, aimed at streamlining operational processes.

Implemented new inventory management processes, reducing waste and improving cost control.

• Supervised daily operations, ensuring compliance with safety and quality standards.
• Trained and mentored staff to enhance service efficiency and customer satisfaction.

• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Adhered to all food safety regulations to ensure the health and well-being of customers
• Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
• Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
• Implemented upselling techniques resulting in an increase in average check size by XX%
• Suggested daily specials based on fresh ingredients available resulting in increased sales by XX%
• Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
• Maintained accurate record keeping for guest reservations ensuring smooth operations during busy periods
• Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals
• Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
• Provided exceptional service to VIP guests, including personalized recommendations and attention to detail
• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
• Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
• Collaborated with team members to create a positive work environment focused on delivering excellent customer service
• Demonstrated strong problem-solving skills by resolving issues related to food quality or service promptly and effectively
• Ensured compliance with health codes and sanitation guidelines at all times during food handling processes
• Developed relationships with regular customers by providing personalized service based on their preferences
• Effectively communicated customer feedback or concerns to management for prompt resolution
• Collaborated with kitchen staff to ensure accurate delivery of food orders according to guest specifications
• Maintained a clean work area throughout shifts by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Efficiently managed time during busy periods by prioritizing tasks based on urgency while maintaining attention to detail
• Handled cash transactions accurately using POS system while providing friendly interactions with customers

• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Adhered to all food safety regulations to ensure the health and well-being of customers
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
• Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
• Suggested daily specials based on fresh ingredients available resulting in increased sales by XX%
• Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
• Maintained accurate record keeping for guest reservations ensuring smooth operations during busy periods
• Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals
• Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
• Trained new staff members on restaurant procedures, menu items, and customer service standards
• Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
• Demonstrated strong problem-solving skills by resolving issues related to food quality or service promptly and effectively
• Ensured compliance with health codes and sanitation guidelines at all times during food handling processes
• Developed relationships with regular customers by providing personalized service based on their preferences
• Assisted in the training of new servers on restaurant policies, procedures, and customer service standards
• Effectively communicated customer feedback or concerns to management for prompt resolution
• Collaborated with kitchen staff to ensure accurate delivery of food orders according to guest specifications
• Maintained a clean work area throughout shifts by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Efficiently managed time during busy periods by prioritizing tasks based on urgency while maintaining attention to detail
• Handled cash transactions accurately using POS system while providing friendly interactions with customers

• Developed and implemented training programs to enhance staff knowledge on menu items, customer service techniques, and upselling strategies
• Collaborated with the kitchen team to ensure timely preparation and delivery of food orders, maintaining high quality standards
• Implemented reservation management system resulting in improved efficiency and reduced wait times by half or less
• Managed inventory control for front-of-house supplies, optimizing stock levels to minimize waste while meeting operational needs
• Created and maintained a positive work environment through effective communication, conflict resolution, and recognition programs
• Conducted regular performance evaluations for front-of-house staff members, providing constructive feedback for professional growth
• Developed relationships with vendors to negotiate favorable pricing agreements for supplies and equipment purchases
• Ensured compliance with health and safety regulations by conducting routine inspections and implementing corrective actions as necessary
• Resolved customer complaints or concerns promptly and effectively, striving to exceed guest expectations at all times
• Implemented new POS system that streamlined order processing time by 42% improving overall efficiency of operations
• Maintained accurate financial records including cash handling procedures, daily sales reports, payroll documentation, etc
• Implemented new scheduling system that optimized staffing levels and reduced labor costs by XX%
• Developed and implemented standard operating procedures for front-of-house operations, resulting in improved efficiency and consistency
• Oversaw inventory management, including ordering supplies, monitoring stock levels, and minimizing waste
• Created and maintained positive relationships with vendors to negotiate favorable pricing agreements
• Implemented upselling techniques among the serving staff, resulting in an increase in average check size by XX%
• Maintained cleanliness and organization of the dining area, ensuring compliance with health codes and regulations at all times
• Monitored reservation system to optimize seating arrangements during peak hours while accommodating special requests or preferences from guests
• Trained front-of-house staff on proper handling of cash transactions using POS systems while maintaining accuracy levels above XX%
• Developed comprehensive training programs for new hires that reduced onboarding time by XX% without compromising quality standards
• Conducted regular meetings with front-of-house staff to communicate updates, address concerns, and foster teamwork
• Implemented health and safety protocols to ensure compliance with food handling regulations at all times
• Cultivated positive relationships with local businesses or organizations for potential partnerships or collaborations
• Demonstrated strong leadership skills by effectively delegating tasks among front-of-house staff members during busy shifts
• Maintained open lines of communication between front-of-house staff, kitchen staff, management, and customers for seamless operations
• Achieved consistently high scores on restaurant inspections by enforcing strict adherence to cleanliness standards throughout the establishment
• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
• Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
• Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
• Participated in monthly team meetings to discuss new promotions or menu changes
• Supervised daily front-of-house operations to ensure exceptional customer service and efficient workflow.