Summary
Overview
Work History
Education
Skills
Timeline
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Jon Mann

Marietta,GA

Summary

Experienced professional with a strong background in customer service roles in various industries including restaurants, sales, and tradeswork. Proven ability to communicate effectively and solve problems, leading to continuous growth and adaptability in any work environment. Adept at building relationships with customers and colleagues to deliver exceptional service and drive business success. Passionate about utilizing skills to contribute positively to a dynamic team and achieve organizational goals.

Overview

3
3
years of professional experience

Work History

HVAC Service Technician

TE Certified Heating and Air
04.2023 - Current
  • Started as an apprentice in the HVAC Service department, grew into a position with more responsibilities.
  • Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
  • Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.

Lead Generator

Cool Ray
02.2022 - 04.2022
  • Sales position working in the Home Services department of Home Depot. Sent to different Home Depot locations (Loganville, Lawrenceville, Snellville, Suwanee) and acted as a salesperson for Cool Ray services sold through Home Depot. Build customer relationships and serve as a bridge between them and Cool Ray.

Education

Associate's Degree - Air Conditioning Technology

Gwinnett Technical College
Lawrenceville, GA
05.2023

Skills

  • Conversing and dealing with agitated customers
  • Upselling additions to a customer's order
  • Lifting heavy objects, and tall enough to reach high places
  • Positive atmosphere around coworkers and others

Timeline

HVAC Service Technician

TE Certified Heating and Air
04.2023 - Current

Lead Generator

Cool Ray
02.2022 - 04.2022

Associate's Degree - Air Conditioning Technology

Gwinnett Technical College

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Jon Mann