RYAN BAGGS
Venice,FL
Summary
Results-driven HVAC service technician with over 10 years of experience in installing, diagnosing, and repairing technical issues with various types of home comfort systems. Offers a wide range of replacement equipment, ductwork and insulation options, IAQ products, company services, and more. Focused on building strong value within the company, excels in creating and reinforcing strong customer relationships by actively listening to their needs and providing tailored solutions. Expertise in technical diagnostics, coupled with effective communication skills, ensures that customers are well-informed and satisfied with their service experience. Aims to contribute skills to the team and continue providing exceptional service and fostering long-term customer relationships for years to come..
Overview
8
8
years of professional experience
Work History
HVAC Service Technician
Heat Wave
02.2022 - 11.2023
- At Heat Wave, I specialized in diagnosing and repairing complex HVAC system issues
- I developed strong customer relationships by listening to their concerns and offering customized solutions, including new equipment, products and services
- I provided detailed information to help customers make informed decisions and assisted with financing options
- My role also involved coordinating with team members for follow-up work, preparing estimates, managing invoices, scheduling appointments, and collecting payments, all while maintaining a high level of customer satisfaction
HVAC Service Technician
Florida Affordable Air
09.2018 - 01.2022
- In my role at Florida Affordable Air, I was responsible for the installation, repair, and maintenance of HVAC systems
- I excelled in which improved overall team efficiency
- I actively promoted IAQ devices, contributing to increased sales and customer satisfaction
- My ability to handle customer inquiries and provide clear, concise information was key to building trust and long-term relationships with clients
Lead Installer/Service/Maintenance Technician
Gary Air
08.2015 - 08.2018
- As a Lead Installer at Gary Air, I managed the installation of various HVAC systems and trained customers on their operation
- I assisted installers in optimizing processes and troubleshooting technical issues
- My leadership skills and technical expertise helped streamline operations and enhance service delivery, resulting in improved customer satisfaction and retention
Skills
- Technical Diagnostics: Proficient in diagnosing and troubleshooting HVAC system issues to ensure optimal performance
- Customer Relationship Management: Skilled in building and maintaining strong customer relationships through active listening and tailored solutions
- Communication: Excellent communication skills, enabling clear and effective interactions with customers and team members
- Financial Assistance: Experienced in assisting customers with financing options and managing payment processes
- Coordination and Scheduling: Capable of coordinating team efforts, scheduling appointments, and managing follow-up work to ensure seamless service delivery
- Field Service Management Software (FSM): I have experience using both "Service Titan" and "Housecall pro" for managing all aspects of the posistion
Timeline
HVAC Service Technician
Heat Wave
02.2022 - 11.2023
HVAC Service Technician
Florida Affordable Air
09.2018 - 01.2022
Lead Installer/Service/Maintenance Technician
Gary Air
08.2015 - 08.2018
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