Jon Mason
Valparaiso,IN
Summary
Dynamic and results driven professional with a decade of managerial experience in the customer service sector. Passionately dedicated to delivering exceptional results, achieving high recognition in customer experience, and demonstrating excellent administrative skills. Fosters strong relationships that result in heightened satisfaction and unwavering loyalty.
Overview
13
13
years of professional experience
Work History
Automotive Service Writer
Southlake Kia
02.2022 - 12.2022
- Optimized daily service scheduling to meet demand of 30+ fast paced clients.
- Utilized live chat software for effective communication of vehicle status and repair details.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
General Manager Level III
Advance Auto Parts
02.2015 - 12.2021
- Oversaw ordering, transportation, and billing for 125 store locations.
- Collaborated with third party carriers to resolve issues related to logistics and cargo movement.
- Implemented employee training program creating awareness and understanding around shrink and business profit.
General Manager Level II
Advance Auto Parts
05.2013 - 02.2015
- Developed and implemented strategies to increase sales and profitability 6-9% YOY.
- Managed budget implementations, employee reviews, training, schedules, and contract negations.
- Drove company strategic vision, and long-range planning through employee retention and financial performance.
Commercial Account Manger
Advance Auto Parts
12.2009 - 05.2013
- Cultivated lasting client relationships through accurate pricing and customer-centric terms.
- Educated 35+ clients on new products or services to increase customer engagement with brand.
- Facilitated 18% increase in client satisfaction and customer growth.
Skills
- Proficient in multiple software systems such as: MS Office 365, MS Excel, Salesforce, Ultra-cart, and Slack
- Vendor and Contractor Collaboration
- Effective Communicator
- Problem Resolution
- Customer Centric Focus
- Quick Learner
- Time Management
- Process Improvement
- Attention to Detail
- Adaptable
Timeline
Automotive Service Writer
Southlake Kia
02.2022 - 12.2022
General Manager Level III
Advance Auto Parts
02.2015 - 12.2021
General Manager Level II
Advance Auto Parts
05.2013 - 02.2015
Commercial Account Manger
Advance Auto Parts
12.2009 - 05.2013
High School Diploma -
Portage High School
Accomplishments
- Utilized leadership skills and innovative customer strategies to drive a consistent 6-9% increase in sales.
- Recognized with company performance bonuses as store manager of the year in 2015,2017,2019 and 2021.
- Reduced in store shrink 35% by introducing an effective Shrink Link training program.
- Achieved 95% employee 1st year retention by implementing recruiting strategies that attracted top industry talent.
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