Jon Mendoza
Higher Education
Wichita,KS
Work Preference
Summary
A business professional with proven track record in entrepreneurship and strategic planning. Expertise in managing all facets of business, from operations to financial oversight. Known for fostering collaborative team environment and delivering reliable results. Proficient in decision making and adaptive to changing business needs
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Sole Proprietor
Lexington AU
Tempe, AZ
03.2018 - Current
- Lexington AU is a precious metal buying company focused on refining scrap precious metal.
- Consult with customers to assess needs and propose optimal solutions.
- Developed and implemented business strategies to enhance service delivery and customer satisfaction.
- Manage financial operations, including budgeting, invoicing, and expense tracking for profitability.
- Established strong relationships with clients through effective communication and personalized service.
- Streamlined operational processes to improve efficiency and reduce overhead costs.
Enrollment Advisor
Pearson Education
Chandler, AZ
05.2016 - 04.2023
- Reached out to applicants via calls, text messages, emails, social media and live chat.
- Helped students complete applications and navigate admissions processes.
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Collaborated with academic departments to streamline enrollment procedures and enhance student experience.
Developed personalized communication strategies to engage and retain students throughout application cycles.
Finalized and processed enrollment applications.
Communicated details about available classes, materials and services. - Streamlined course registration processes to enhance efficiency and reduce processing times.
- Managed database systems to ensure accuracy and integrity of student and registration records.
Reservation Sales Agent
Norwegian Cruise Line
Mesa, AZ
12.2014 - 05.2016
- Facilitated booking processes for cruise reservations, ensuring seamless customer experience.
- Collaborated with cross-functional teams to enhance reservation systems and streamline operations.
- Analyzed sales data to identify trends, optimizing promotional strategies for increased bookings.
- Trained new agents on sales techniques, improving team performance and customer satisfaction.
Fraud Prevention Specialist
Macys Call Center
Tempe, AZ
02.2012 - 11.2014
- Analyzed fraudulent patterns to identify and mitigate risks in real-time transactions.
- Collaborated with cross-functional teams to develop effective fraud prevention strategies.
- Conducted investigations into suspicious activities, documenting findings for further action.
- Implemented process improvements that enhanced efficiency of fraud detection systems.
- Monitored account activity using advanced analytics tools to prevent unauthorized transactions.
Enrollment Advisor
Ashford University
San Diego, CA
07.2010 - 09.2012
- Created and maintained detailed database to develop promotional sales.
- Helped underrepresented populations access higher education through tailored outreach efforts within local communities.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Finalized and processed enrollment applications.
- Trained staff on operating procedures and company services.
Sales Account Manager
DB Schenker
Phoenix, AZ
08.2005 - 07.2010
- Created proposals for new and repeat customer business transactions.
- Managed key accounts, ensuring consistent communication and timely resolution of client issues.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Negotiated tariffs, terms of sale and service agreements.
- Managed both San Diego and Las Vegas territories.
Education
Bachelor of Liberal Studies - Humanities & Social Sciences
Arizona State University
Tempe, AZ 01.2012 - 05.2014
Associate of Arts - General Studies
Central Arizona College
Apache Junction, AZ 01.1998 - 05.2000
Skills
- Admissions Requirements
- Academic Program Advising
- Budget management
- Business development
- Cost analysis and savings
- Data management
- Financial Aid Assistance
- MS Office: Excel, Powerpoint, Publisher and Word
- Operations management
- Purchasing and planning
- Operations oversight
- Salesforce
- Small business operations
- Staff hiring
- Student Retention
- Tableau
- Team building
- Transfer Credit Evaluator
- Vendor relations
Timeline
Sole Proprietor
Lexington AU
03.2018 - Current
Enrollment Advisor
Pearson Education
05.2016 - 04.2023
Reservation Sales Agent
Norwegian Cruise Line
12.2014 - 05.2016
Fraud Prevention Specialist
Macys Call Center
02.2012 - 11.2014
Bachelor of Liberal Studies - Humanities & Social Sciences
Arizona State University
01.2012 - 05.2014
Enrollment Advisor
Ashford University
07.2010 - 09.2012
Sales Account Manager
DB Schenker
08.2005 - 07.2010
Associate of Arts - General Studies
Central Arizona College
01.1998 - 05.2000