Summary
Overview
Work History
Education
Skills
Timeline
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Jon Mendoza

Tempe,AZ

Summary

Results-driven professional providing customers with tailored solutions to meet their needs. Successfully establish rapport in order to deliver quality service. A strong verbal and written communicator with a natural instinct for active listening.

Overview

18
18
years of professional experience

Work History

Enrollment Advisor

Pearson: Arizona State University Account
Chandler, AZ
05.2016 - 04.2023
  • Performed over 50 contact attempts per day via calls, texts, emails.
  • Provided prospective or new students with information about educational and career planning, university resources and academic programs.
  • Finalized and processed enrollment applications.
  • Communicated details about available classes, materials and services.
  • Met or exceeded enrollment and retention goals consistently.

Reservation Sales Agent

Norwegian Cruise Line
Mesa, AZ
12.2014 - 05.2016
  • Answered 100 incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Maintained a strong knowledge of resort products, services, and facilities.

Fraud Prevention Specialist

Macys Call Center
Tempe, AZ
02.2012 - 11.2014
  • Managed up to 100 inbound calls per day related to fraudulent activity on customer accounts.
  • Upon verification, accounts released from hold for customer use.
  • Processed claims for electronic gift card fraud.

Enrollment Advisor

Ashford University
San Diego, CA
07.2010 - 09.2012
  • Managed 300 outbound calls per day; including texts, emails and social media.
  • Provided prospective or new students with information about educational and career planning, university resources and academic programs.
  • Helped students complete applications and navigate admissions.

Sales Account Manager

DB Schenker
Phoenix, AZ
08.2005 - 07.2010
  • Created proposals for new and repeat customer business transactions.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Negotiated tariffs, terms of sale and service agreements.
  • Managed 40 outbound calls per day.
  • Managed the San Diego and Las Vegas territories.

Education

Bachelor of Liberal Studies - Humanities & Social Sciences

Arizona State University
Tempe, AZ
05.2014

Associate of Arts -

Central Arizona College
Apache Junction, AZ
05.2000

Skills

  • Admissions Requirements
  • Academic Program Advising
  • Financial Aid Assistance
  • MS Office: Excel, Powerpoint, Publisher and Word
  • Salesforce
  • Student Retention
  • Tableau
  • Transfer Credit Evaluator

Timeline

Enrollment Advisor

Pearson: Arizona State University Account
05.2016 - 04.2023

Reservation Sales Agent

Norwegian Cruise Line
12.2014 - 05.2016

Fraud Prevention Specialist

Macys Call Center
02.2012 - 11.2014

Enrollment Advisor

Ashford University
07.2010 - 09.2012

Sales Account Manager

DB Schenker
08.2005 - 07.2010

Bachelor of Liberal Studies - Humanities & Social Sciences

Arizona State University

Associate of Arts -

Central Arizona College
Jon Mendoza