Results-driven professional providing customers with tailored solutions to meet their needs. Successfully establish rapport in order to deliver quality service. A strong verbal and written communicator with a natural instinct for active listening.
Overview
18
18
years of professional experience
Work History
Enrollment Advisor
Pearson: Arizona State University Account
Chandler, AZ
05.2016 - 04.2023
Performed over 50 contact attempts per day via calls, texts, emails.
Provided prospective or new students with information about educational and career planning, university resources and academic programs.
Finalized and processed enrollment applications.
Communicated details about available classes, materials and services.
Met or exceeded enrollment and retention goals consistently.
Reservation Sales Agent
Norwegian Cruise Line
Mesa, AZ
12.2014 - 05.2016
Answered 100 incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Maintained a strong knowledge of resort products, services, and facilities.
Fraud Prevention Specialist
Macys Call Center
Tempe, AZ
02.2012 - 11.2014
Managed up to 100 inbound calls per day related to fraudulent activity on customer accounts.
Upon verification, accounts released from hold for customer use.
Processed claims for electronic gift card fraud.
Enrollment Advisor
Ashford University
San Diego, CA
07.2010 - 09.2012
Managed 300 outbound calls per day; including texts, emails and social media.
Provided prospective or new students with information about educational and career planning, university resources and academic programs.
Helped students complete applications and navigate admissions.
Sales Account Manager
DB Schenker
Phoenix, AZ
08.2005 - 07.2010
Created proposals for new and repeat customer business transactions.
Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Developed sales strategy based on research of consumer buying trends and market conditions.
Forecasted sales and established processes to achieve sales objectives and related metrics.
Negotiated tariffs, terms of sale and service agreements.
Managed 40 outbound calls per day.
Managed the San Diego and Las Vegas territories.
Education
Bachelor of Liberal Studies - Humanities & Social Sciences
Arizona State University
Tempe, AZ
05.2014
Associate of Arts -
Central Arizona College
Apache Junction, AZ
05.2000
Skills
Admissions Requirements
Academic Program Advising
Financial Aid Assistance
MS Office: Excel, Powerpoint, Publisher and Word
Salesforce
Student Retention
Tableau
Transfer Credit Evaluator
Timeline
Enrollment Advisor
Pearson: Arizona State University Account
05.2016 - 04.2023
Reservation Sales Agent
Norwegian Cruise Line
12.2014 - 05.2016
Fraud Prevention Specialist
Macys Call Center
02.2012 - 11.2014
Enrollment Advisor
Ashford University
07.2010 - 09.2012
Sales Account Manager
DB Schenker
08.2005 - 07.2010
Bachelor of Liberal Studies - Humanities & Social Sciences
Arizona State University
Associate of Arts -
Central Arizona College
Similar Profiles
MICHAELA R. O’LEARYMICHAELA R. O’LEARY
Political Consultant at Arizona State University, Delta Zeta Sorority, Arizona Grassroots AdvocatesPolitical Consultant at Arizona State University, Delta Zeta Sorority, Arizona Grassroots Advocates