Jon Messick

• Managed daily branch operations, ensuring compliance with financial regulations and policies.
• Supervised and trained team members to enhance service delivery and operational efficiency.
• Developed and implemented strategies to improve customer satisfaction and retention rates.
• Analyzed financial reports to drive informed decision-making within branch activities.
• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Process credit loan applications, present laon solutions based on customer needs, and enthusiastically presents all available sales products.
• Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
• Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
• Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Assist the Branch Manager by preparing reports as needed.
• Maintain compliance in the branch.
• In manager's absence, coordinate functions and daily operational issues through communication with the District Manager.
• Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
• May perform additional functions depending on market and branch staffing in order to provide consistent quality customer service.
• Maintained friendly and professional customer interactions.
• Complied with regulatory guidelines and requirements.
• Demonstrated knowledge of branch financial products, loans and lines of credit.
• Reviewed credit applications for risk factors and credit worthiness.
• Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
• Supervised team of 3 branch employees and made recommendations regarding performance evaluations.

• Lead district operations, ensuring alignment with corporate goals and standards.
• Mentored and developed team leaders to enhance productivity and employee engagement.
• Analyzed sales performance data to identify trends and inform strategic initiatives.
• Implemented process improvements that streamlined workflows across multiple locations.
• Strategize, and make recommendations regarding best practices, sale training and productivity improvements.
• Improved sales and profit approximately 10% by hiring and developing a professional high performance sales team by providing continuous training, coaching, feedback and recognition, by enuring the team are highly motivated and constantly improving.
• Supervise subordinates to ensure that the branch office maintains company standards for operational audit score, and maximizes sales, profits and customer satisfaction. Monitored the maintenance of company inventory standards.

• Lead daily operations, ensuring high standards of customer service and employee performance.
• Developed and implemented strategic initiatives to enhance store profitability and operational efficiency.
• Managed inventory control processes, reducing shrinkage through effective loss prevention strategies.
• Trained and mentored staff, fostering a culture of continuous improvement and professional development.
• Lead company initiatives and ensure maximum productivity, training high performing Auto Zoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to Auto Zone's expectation.
• Strategize with and make recommendations to the District Manager about sharing best practices, sales training and productivity improvements.
• Improved sales and profit approximately 5% by hiring and developing a professional high performance management team by providing continuous training, coaching, feedback, and recognition, ensuring staff highly motivated and constantly improving.
• Generate incremental sales and improved customer satisfaction by providing daily leadership, advice, support, and direction keeping everyone focused on goals, challenging them, exceeding expectations.
• Improved commercial sales 10% by building relationships with other business leaders.
• Supervise subordinates to ensure that the store maintains company standards for operational audit score maximized sales, profits and customer satisfaction. Monitored the maintenance of company inventory standards.
• Oversaw daily operations, ensuring optimal inventory management and customer satisfaction.
• Trained and mentored staff, fostering a culture of teamwork and excellence.

• Facilitated customer transactions by providing accurate vehicle information and financing options.
• Conducted vehicle demonstrations to highlight features and benefits, enhancing customer engagement.
• Streamlined leasing processes through effective communication with clients and financial institutions.
• Developed strong relationships with customers, resulting in increased client retention and referrals.
• Assisted customers in selecting a vehicle by explaining each models features and benefits.
• Worked directly with the sales team and customers to assist in the financial buying process.
• Closed sales by overcoming objections, asked for sales and negotiated price.
• Consulted and sold finance & insurance warranties to customers.
• Produced and submitted accurate paperwork for title work and to secure funding form finance sources.
• Fluent in leasing as well as a finance quotes. Able to talk with confidence about a lease agreements.
• Stayed current on new products, features, accessories and attended product and sales training.
• Maintained the CRM which the buyer follow-up system that encouraged repeat and referral business.
• Work with the desk and all the Management team to ensure client satisfaction and sales for you.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.

Lead sales team to exceed quarterly targets through effective training and performance management.

• Developed and implemented sales strategies, enhancing customer engagement and retention rates.
• Analyzed market trends to identify growth opportunities and adjust sales tactics accordingly.
• Streamlined sales processes, improving operational efficiency and reducing turnaround times.
• Managed all aspects of the New Vehicle Sales Department Sales, Marketing, Training.
• Created the annual dealership sales forecasts by estimating total vehicle sales,gross and operating profits as well as expenses for the new-and -used sales departments.
• Met with vehicle sales managers to implement objectives for achieving sales/gross profits.
• Hired and monitored the performance of the department managers, held weekly sales meeting and conducted sales training.
• Adhered to all local and national regulations and advise the sales team on new and recently change state laws associated with purchasing a vehicle.
• Responsible for giving a proper finance and insurance menu presentation.
• Assist sales professionals with customers when needed to explain lending/warranty options.
• Build relationships with local and national bank and manufacturer representatives.
• Oversaw standards for displaying and merchandising both new and used vehicles as well as reviewed and initialed all promotions before they were finalized.
• Coordinated the appropriate supply of new and used vehicles, ordered/acquired vehicle inventory.
• Met monthly with the dealership's leadership to review forecasts and profits for each division.
• Worked directly with the general manager on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

• Directed financial operations, ensuring compliance with industry standards and regulations.
• Lead budgeting processes, optimizing resource allocation across departments to enhance profitability.
• Developed strategic financial plans aligning with organizational goals and market trends.
• Mentored finance team, fostering professional growth and improving departmental performance.
• Communicated effectively with internet customers and prospects by phone, email and in person.
• Utilized the internet to direct customers to product information.
• Understood the psychology of internet customers to draw into the dealership.
• Communicated frequently internet promotions and managed inventory online and incentives.
• Worked with third party vendors such as Auto Trader/Cars.com to generate and boast lead counts.
• Participated in sales activities that drive revenue including lead generation, gathering competitive intelligence, product demonstrations, operation analysis and proposals to customers.
• Managed approximately 30 incoming calls, emails per day from customers
• Mentored junior sales staff, providing guidance on best practices and fostering professional development.