Jon Rivera
Orlando, Florida, United States,FL
Summary
Proven track record in automotive detailing and customer service excellence, notably with Enterprise Rent-A-Car. Expert in safety procedures and interior detailing, achieving high customer satisfaction through meticulous vehicle care. Enhanced customer relations by effectively managing inquiries and feedback, showcasing a commitment to quality and positive outcomes.
Dedicated and quality-focused Car Detailer with experience detailing all vehicles, makes and models
Overview
7
7
years of professional experience
Work History
Car Rental Detailer
Enterprise Rent-A-Car
04.2022 - Current
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Washed cars and trucks daily for auto dealership.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
Car Detailer
Sweetwater Dr. Phillips Car Wash
08.2021 - 02.2022
- Create Strong relationships by promptly answering questions, following up after Service appointments and implementing customer incentive program.
- Washed exterior of vehicles to meet company quality standards.
- Removed interiors stain, vacuum carpets and washed surfaces to restore professional look to vehicle interiors.
Maintenance and Customer Service Associate
Mr. Big's Car Wash
12.2016 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cash handling including counting the money at the end of the night and prepare the deposits for the bank.
Education
No Degree - Business Administration And Management
Valencia College
Orlando, FL05.2024
Skills
- Customer Service
- Safety Procedures
- Automotive detailing
- Interior Detailing
Languages
Spanish
Native or Bilingual
Timeline
Car Rental Detailer
Enterprise Rent-A-Car
04.2022 - Current
Car Detailer
Sweetwater Dr. Phillips Car Wash
08.2021 - 02.2022
Maintenance and Customer Service Associate
Mr. Big's Car Wash
12.2016 - 03.2020
No Degree - Business Administration And Management
Valencia College
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