Desired Job Title
Account ManagerQA Senior SpecialistSenior QA EngineerQA EngineerWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Columbus, OH
Open to relocation: Yes
Open To Work
Verified
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Jon Seidelmann
Columbus,OH
Work Preference
Summary
Experienced Quality Professional, and account manager, with proven results in vendor performance management, issue resolution, root cause analysis, product testing protocol development, and team development. Extensive knowledge of hardgoods, personal care, and home fragrance products.
Overview
23
23
years of professional experience
Work History
Account Manager
Intertek
Columbus , OH
10.2017 - 06.2026
- Managed client relationships to ensure satisfaction and retention.
- Coordinated project timelines and deliverables for seamless execution.
- Facilitated communication between clients and internal teams for clarity..
- Created comprehensive reports on account performance and presented them to senior management.
- Resolved client issues promptly to maintain trust and loyalty.
- Managed multiple accounts simultaneously while meeting deadlines.
- Maintained testing requirements for clients, continuing to update with industry and regulatory changes.
- Conducted System Training with Clients.
QA Senior Specialist
L Brands
Columbus , OH
04.2016 - 07.2017
- Managed team in charge of review quality, testing protocols, and testing compliance for gift set production for Bath and Body Works and Victoria's Secret.
- Managed testing compliance for Hardgood items in China market. Ensuring the products meet required standards.
- Issue management and resolution. Collaborating with teams to resolve and launch products under tight timelines.
- Provided mentorship to junior specialists, fostering professional development and collaboration.
- Streamlined communication processes between departments to improve operational workflows.
Senior QA Engineer
L Brands
Columbus , OH
03.2013 - 04.2016
- Lead and conducted process improvement trials, and production pilots, to improve performance of candles.
- Managed associates within the home fragrance category.
- Implemented, maintained, and audited GMPs at contract fillers and component vendors.
- Implemented basic statistics, Excel, and Minitab as tools to communicate areas of improvement and success.
- Managed and trained new home fragrance associates.
QA Engineer
L Brands
Columbus, OH
03.2003 - 03.2013
- Led resolution of complex quality issues, coordinating cross-functional teams to achieve timely solutions.
- Managed quality with component factories, decorators, and contract fillers within 3 product categories for Bath & Body Works: Personal Care, Hardlines & Giftsets, and Home Fragrance.
- Trained contract fillers on quality expectations and processes to ensure compliance.
Education
Bachelor of Science - Biology
The Ohio State University
Columbus, OH06-2000
Skills
- Client relationship management
- Client engagement
- Account performance reporting
- Project coordination
- Quality assurance
- Regulatory compliance
- Data analysis
- Process improvement
- Issue resolution
- Cross-functional collaboration
- Problem solving
- Teamwork and collaboration
- Customer training
Timeline
Account Manager
Intertek
10.2017 - 06.2026
QA Senior Specialist
L Brands
04.2016 - 07.2017
Senior QA Engineer
L Brands
03.2013 - 04.2016
QA Engineer
L Brands
03.2003 - 03.2013
Bachelor of Science - Biology
The Ohio State University