Jonathan Shores
Kansas City,MO
Summary
Dynamic security professional with extensive experience at Children’s Mercy Hospital, excelling in emergency management and team leadership. Proven track record in policy enforcement and verbal de-escalation, enhancing team readiness and ensuring safety. Adept at optimizing workflows and fostering strong communication, contributing to a secure environment for patients and staff.
Overview
13
13
years of professional experience
Work History
Field Training Officer-armed
Children’s Mercy Hospital
04.2017 - Current
- Delivered continuing education on policies, procedures, and security software to ensure team proficiency and adherence.
- Trained security officers on protocols and procedures to enhance team readiness and compliance.
- Respond to emergent and non-emergent situations both on foot and in mobile unit
- Assisted shift supervisor in maintaining efficient workflow and optimal staff coverage.
Security Officer-armed
Children’s Mercy Hospital
05.2016 - 04.2017
- Maintained security across various posts in hospital, ensuring safety for patients and staff.
- Responded to emergent and non-emergent situations, ensuring swift resolution and safety.
- Utilized verbal de-escalation techniques to manage conflicts effectively.
- Delivered customer service support to improve client satisfaction through proactive engagement.
Security Officer-armed
Truman Medical Center
06.2014 - 01.2017
- Respond to emergent and non-emergent situations both on foot and in a mobile unit
- Protect staff, patients and visitors
- Managed shift operations by temporarily assuming supervisor role, ensuring continuity and effectiveness
- Facilitated training sessions for security officers, improving team readiness and response capabilities
- Work various security posts around the hospital
- Performed patient escorts and responded to their needs
- Applied verbal de-escalation techniques to effectively resolve conflicts and maintain a safe environment
Security Officer-supervisor
Securitas
03.2013 - 06.2014
- Conducted daily staff meetings to align team goals and enhance communication
- Oversaw employee activities to maintain focus and productivity
- Compiled daily reports to track team performance and activities
- Created employee schedules to optimize staffing and ensure adequate coverage
Security Officer
Securitas
12.2012 - 03.2013
- Conducted building checks on foot and via mobile unit to ensure safety and security
- Monitored building security, documented observations, and reported findings to maintain safety protocols.
- Assisted guests with inquiries and provided support to enhance visitor experience
Education
bachelor of science - business management and Healthcare administration
western GOVERNORS’ university
02.2026
associates degree - organizational dynamics
warner pacific university
12.2012
Skills
- Tactical response
- Emergency management
- Policy enforcement
- Verbal de-escalation
- Team coordination
- Workflow optimization
- Scheduling
- Leadership
- Team leadership
- Critical thinking
- Adaptability
- Strong communication skills
Military Service
Marine Corps, 0811, Camp Lejeune, NC, E2, Field Artillery Cannoneer, 03/01/01, 03/01/02
Timeline
Field Training Officer-armed
Children’s Mercy Hospital
04.2017 - Current
Security Officer-armed
Children’s Mercy Hospital
05.2016 - 04.2017
Security Officer-armed
Truman Medical Center
06.2014 - 01.2017
Security Officer-supervisor
Securitas
03.2013 - 06.2014
Security Officer
Securitas
12.2012 - 03.2013
bachelor of science - business management and Healthcare administration
western GOVERNORS’ university
associates degree - organizational dynamics
warner pacific university