Jon Wedding
Fort Myers
Summary
Dynamic North Regional Manager at Smash Fitness with a proven track record in membership growth and operational improvement. Expert in performance analysis and staff mentoring, successfully enhancing service delivery and employee engagement. Developed training programs that elevated team competence, driving significant increases in member satisfaction across multiple locations.
Overview
5
5
years of professional experience
Work History
North Regional Manager
Smash Fitness
04.2023 - Current
- Directed regional operations to enhance service delivery and member satisfaction.
- Implemented strategic marketing initiatives to increase membership growth across multiple locations.
- Analyzed performance metrics to identify areas for operational improvement and efficiency gains.
- Mentored and trained management staff, fostering professional development within regional teams.
- Developed and executed training programs to enhance employee engagement and operational consistency.
- Trained and mentored new hires to ensure a high level of competence within the regional management team.
- Conducted regular market analysis, identifying emerging trends and adjusting strategies accordingly for maximum success.
Floor Manager
Freezeplay Chiro and Cryo
04.2022 - 04.2023
- Supervised daily operations to ensure optimal workflow and service quality.
- Trained and mentored staff on customer service best practices and operational procedures.
- Developed and implemented process improvements to enhance efficiency and client satisfaction.
- Coordinated scheduling for staff, optimizing coverage during peak business hours.
- Documented services and treatments for patients for the Chiropractor
Sales Associate
GNC
11.2020 - 02.2021
- Provided exceptional customer service, enhancing overall shopping experience and fostering client relationships.
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Educated customers on health products, promoting informed purchasing decisions and brand loyalty.
- Processed transactions accurately, maintaining cash register integrity and adherence to company policies.
Education
Bachelor of Arts - Business Management
Florida Gulf Coast University
Fort Myers, FLHigh School Diploma -
Bishop Verot Catholic Highschool
Fort Myers, FL05-2021
Skills
- Service delivery
- Membership growth
- Performance analysis
- Operational improvement
- Staff mentoring
- Training program development
- Employee engagement
- Market analysis
- Workflow optimization
- Customer service training
- Inventory management
- Scheduling coordination
- Cash register management
- Product education
- Coaching and mentoring
- Operations management
- Staff development
Timeline
North Regional Manager
Smash Fitness
04.2023 - Current
Floor Manager
Freezeplay Chiro and Cryo
04.2022 - 04.2023
Sales Associate
GNC
11.2020 - 02.2021
Bachelor of Arts - Business Management
Florida Gulf Coast University
High School Diploma -
Bishop Verot Catholic Highschool