Jon Weis
Galena,IL
Summary
Started my career with Truck Country 30 yrs ago as a technician. Took on the 2nd shift foreman role after serving as a tecj for 7 yrs. Then 1st shift service foreman. Currently the service manager for the last 5 years.
Overview
30
30
years of professional experience
Work History
Service Manager
Truck Country
12.1993 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
Education
Dipoma - Auto/diesel Repair
Universal Technical Institute of Illinois
Lisle, IL08.1993
Skills
- Customer Service
- Project Planning
- Strategic business planning
- Proficient in Software
- Resource Allocation
- Relationship Building
- Culture development
- Service Quality Management
- Performance Evaluations
- Customer Service Management
- Employee Training and Development
- Staff Supervision
- Conflict Resolution
Timeline
Service Manager
Truck Country
12.1993 - Current
Dipoma - Auto/diesel Repair
Universal Technical Institute of Illinois