Jon Westergren
Grants Pass,OR
Summary
Results-oriented Senior Field Equipment Service Technician with strong mechanical troubleshooting, preventive maintenance, and customer service skills. Proven ability to enhance team productivity and minimize equipment downtime.
Experienced technician adept in mechanical troubleshooting and preventive maintenance. Committed to enhancing equipment reliability and customer satisfaction through effective communication and collaboration within teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Field Equipment Service Technician
Reddy Ice LLC
Dallas, TX
09.2020 - 02.2026
- Diagnosed mechanical issues in ice production equipment to ensure optimal operational efficiency.
- Performed routine maintenance on refrigeration systems to enhance equipment reliability and performance.
- Collaborated with team members to troubleshoot and resolve equipment malfunctions, minimizing downtime.
- Implemented preventive maintenance schedules, improving service life of machinery and reducing repair costs.
- Trained new technicians on safety protocols and equipment operation, fostering a culture of safety awareness.
- Developed detailed documentation for maintenance procedures, enhancing knowledge transfer within the team.
- Supported inventory control efforts by monitoring parts usage, identifying trends, and suggesting appropriate stock levels for commonly used components.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Repaired machinery and equipment according to manufacturer specifications.
- Maintained meticulous records of all repair work that was made to machines and equipment.
- Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Delivery Driver /Appliance Repair Technician
Oregon Ice
Rogue River, OR
05.2020 - 08.2020
- Delivered ice products to customers efficiently, ensuring timely service and customer satisfaction.
- Maintained accurate delivery logs and records for operational transparency and accountability.
- Navigated routes using GPS technology to optimize delivery schedules and reduce delays.
- Collaborated with warehouse staff to ensure proper loading and unloading of delivery vehicles.
- Conducted routine vehicle inspections to uphold safety standards and operational readiness.
- Addressed customer inquiries and resolved issues promptly to enhance service quality and retention.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
RV Technician
River City RV
Grants Pass, OR
06.2019 - 03.2020
- Diagnosed and repaired various RV systems, including electrical, plumbing, and HVAC.
- Collaborated with team members to streamline repair processes and enhance workflow efficiency.
- Maintained detailed service records to track repairs and facilitate efficient follow-up services.
- Utilized diagnostic tools and software to identify issues quickly and accurately during inspections.
- Kept up-to-date with industry advancements through continuous professional development and training opportunities.
- Improved customer satisfaction by providing timely and efficient RV repairs and maintenance services.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
RV Service Technician
Affordable Truck - RV LLC
Grants Pass, OR
01.2019 - 06.2019
- Diagnosed and repaired RV appliances, ensuring optimal functionality and customer satisfaction.
- Performed routine maintenance on RV systems, enhancing vehicle reliability and performance.
- Collaborated with team members to streamline service workflows, improving operational efficiency.
- Implemented quality control measures during service inspections, ensuring adherence to safety standards.
- Demonstrated adaptability by servicing a wide range of RV makes and models while adhering to manufacturer guidelines.
- Streamlined repair processes by maintaining thorough documentation of work performed on each RV service order.
- Enhanced team productivity by sharing knowledge and expertise with fellow technicians for efficient repairs.
- Upheld high safety standards by following proper procedures for lifting heavy equipment, handling hazardous materials, and adhering to OSHA guidelines within the workshop.
- Ensured safety compliance with thorough inspections of electrical systems, plumbing, HVAC units, and structural components of RVs.
- Expedited part replacement process by accurately identifying required parts and submitting orders promptly.
Maintenance Director
Brookdale Senior Living
Grants Pass, OR
02.2016 - 05.2018
- Led maintenance team to ensure optimal facility operations and resident safety.
- Developed and implemented preventive maintenance programs for equipment and systems.
- Managed vendor relationships to secure timely and cost-effective service solutions.
- Conducted regular inspections to identify areas for improvement in maintenance processes.
- Trained staff on safety protocols, enhancing compliance and reducing incidents.
- Streamlined work order processes, improving response times for maintenance requests.
- Collaborated with leadership to allocate resources effectively across multiple properties.
- Analyzed budgetary needs, identifying cost-saving opportunities without compromising quality of service.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Conducted thorough evaluations of staff performance, offering feedback and opportunities for professional growth within the maintenance department.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Monitored inventory levels of supplies and equipment, maintaining adequate stock to support efficient facility maintenance efforts.
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Associate of Science - Aviation Maintenance
Aircraft Maintenance Technician School
Palo Alto, CAHigh School Diploma -
Oceana High
Pacifica, CASkills
- Machine operation
- Network connectivity
- Mechanical troubleshooting
- Field service
- Welding techniques
- Blueprint interpretation
- System installation
- Repair procedures
- Schematic reading
- Hardware upgrades
- Performance testing
- Equipment calibration
- Electrical diagnostics
- Component replacement
- Diagnostic tools
- Power tools operation
- Pneumatic equipment
- Metal fabrication
- Lockout and tagout procedures
- Power tools
- Preventive Maintenance
- Equipment installation
- Testing
- Commercial equipment maintenance
- Machine repair
- Hand tools proficiency
- Team lifting
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Parts replacement
- Troubleshooting skills
- Team collaboration
- Safety processes
- Active listening
- Effective communication
- Adaptability and flexibility
- Repair work
- Decision-making
- Electrical work
- Parts ordering
- Equipment repair and maintenance
- Relationship building
- Equipment cleaning
- Hand-eye coordination
- Self motivation
- Record keeping
- Inventory management
Certification
Airframe / Powerplant License
EPA 608 Type I License
Timeline
Senior Field Equipment Service Technician
Reddy Ice LLC
09.2020 - 02.2026
Delivery Driver /Appliance Repair Technician
Oregon Ice
05.2020 - 08.2020
RV Technician
River City RV
06.2019 - 03.2020
RV Service Technician
Affordable Truck - RV LLC
01.2019 - 06.2019
Maintenance Director
Brookdale Senior Living
02.2016 - 05.2018
Associate of Science - Aviation Maintenance
Aircraft Maintenance Technician School
High School Diploma -
Oceana High