Jon Yturralde

• Experience supporting customers via phone
• Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
• Able to effectively tailor communication and style to differing audiences
• Able to self-manage and work independently in a fast-paced, constantly changing environment
• applied methodical troubleshooting process

Effective time management, including ability to multitask, organize and prioritize

• Served as primary point of contact for triaging technical issues.
• Reviewed technical guidelines to verify compliance with information security standards and best practices.
• Documented support interactions for future reference.
• Managed high levels of call flow and responded to IOS technical support needs.
• Installed and configured operating systems and applications.
• Patched software and installed new versions to eliminate security problems and protect data.

• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Wrote contracts to outline sales and purchases of properties.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Advised and informed prospective clients on current market activities and conditions.
• Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
• Completed property walkthrough before completing deals to uphold accuracy in listings and appraisals.
• Compared recently sold area properties to determine competitive market prices.
• Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
• Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
• Negotiated, facilitated, and managed real estate transactions.
• Maintained connections with clients to encourage repeat business and referrals.
• Advised clients on market conditions and property value for informed decision-making.
• Developed new business and managed new and existing clients.