Jona Budwine
2100 Monterrey Dr Orange,TX
Summary
Dynamic security professional with a proven track record at Patriot Security EOC, excelling in crisis management and operational efficiency. Recognized for enhancing team collaboration and implementing process improvements.Adept at training staff and fostering strong client relationships through exceptional communication and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Security Site Captain
Patriot Security EOC
Orange, TX
08.2023 - Current
- Led emergency response operations during critical incidents to ensure safety and security.
- Coordinated with local law enforcement and emergency services to enhance situational awareness.
- Implemented incident reporting procedures, ensuring compliance with regulatory standards and protocols.
- Analyzed incident data to identify trends, informing strategic adjustments in security measures.
- Enhanced communication protocols among team members during high-stress situations to streamline operations.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Developed training programs for new personnel, improving overall team performance.
- Managed communications between agencies during incidents, facilitating effective information exchange.
- Oversaw incident reports, ensuring accuracy and timely submission for analysis.
- Implemented process improvements that streamlined operational workflows and enhanced response times.
- Mentored junior staff on security best practices, fostering a culture of continuous learning.
Hair Salon Manager
SmartStyle Hair Salon
Sulphur, LA
02.2000 - 03.2003
- Oversaw daily salon operations, ensuring high standards of customer service and satisfaction.
- Managed inventory levels, ordering supplies, and maintaining optimal stock for salon services.
- Trained and mentored junior stylists, enhancing team skills and promoting a collaborative environment.
- Developed marketing strategies to attract new clients and retain existing customers through promotions.
- Implemented scheduling system improvements to optimize staff efficiency and reduce wait times for clients.
- Resolved client concerns promptly, fostering positive relationships and encouraging repeat business.
- Conducted performance evaluations, providing feedback to support team development and service excellence.
Security Officer
Patriot Security EOC
Orange, TX
04.2023 - Current
Hair Salon Owner/Operator
Jona Hair Design Palm Gardens Senior Living
Orange, TX
05.2003 - Current
- Managed daily salon operations, ensuring high standards of customer service and satisfaction.
- Trained and mentored staff in advanced hair techniques and customer engagement strategies.
- Developed marketing strategies to promote salon services within the community effectively.
- Oversaw inventory management, optimizing product selection based on client preferences and trends.
- Conducted financial tracking to ensure profitability and budget adherence for salon operations.
- Established strong relationships with clients, enhancing loyalty through personalized service experiences.
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
- Reviewed financial statements regularly to identify areas for improvement in profitability and efficiency.
- Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
Hair Salon Stylist
Fantastic Sams Cut & Color
Sulphur, LA
04.1995 - 01.2000
- Delivered exceptional haircuts and coloring services, ensuring client satisfaction and repeat visits.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted in product selection and promoted retail sales, enhancing overall customer experience.
- Developed strong relationships with clients to understand their needs and preferences effectively.
- Collaborated with team members to improve workflow efficiency and service delivery.
- Trained new stylists on techniques and salon policies, fostering a supportive work environment.
- Implemented inventory management practices, reducing waste and optimizing product availability.
- Collaborated with team members to promote a supportive and efficient work environment, leading to improved salon performance.
- Developed strong client relationships through effective communication and active listening skills, fostering trust and loyalty.
Education
Cosmetologist Instructor
Academy of Hair
Beaumont, TX2014
Cosmetologist
Demmon School of Beauty
Lake Charles, LA1995
High School Diploma -
Vinton High School
Vinton, LA06.1994
Skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Critical thinking
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Relationship building
- Safety procedures
- Operational efficiency
- Microsoft Excel
- Hygiene practices
- Team building
- Safety training
- Self motivation
- Interpersonal skills
- Conflict resolution
- Professionalism
- Staff management
- Staff training
- Time management abilities
- Continuous improvement
- Customer retention
- Crisis management
- Staff scheduling
Timeline
Security Site Captain
Patriot Security EOC
08.2023 - Current
Security Officer
Patriot Security EOC
04.2023 - Current
Hair Salon Owner/Operator
Jona Hair Design Palm Gardens Senior Living
05.2003 - Current
Hair Salon Manager
SmartStyle Hair Salon
02.2000 - 03.2003
Hair Salon Stylist
Fantastic Sams Cut & Color
04.1995 - 01.2000
Cosmetologist Instructor
Academy of Hair
Cosmetologist
Demmon School of Beauty
High School Diploma -
Vinton High School