Jona Byer
Massillon,OH
Summary
Seeking to acquire and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Transportation Dispatcher
SA Recycling
Wooster, OH
08.2022 - Current
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Scheduled and dispatched drivers to locations in Columbus, OH.
- Worked closely with customers to effectively resolve issues and complaints.
- Created delivery routes and optimized plans for traffic, road conditions and other factors.
- Updated vehicle logs, cargo records and billing statements with accuracy and efficiency.
- Used data entry skills to accurately document and input owner-operator invoices.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
911 Emergency Dispatcher
South Summit Council Of Governemnts
Green, Ohio
05.2021 - 08.2022
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
911 Emergency Dispatcher
City Of New Franklin
New Franklin, Ohio
04.2019 - 05.2021
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Education
High School Diploma -
Norton High School
Norton, OH05.2018
Skills
- Information Security
- Information Relay
- Data Systems Operation
- Verbal and Written Communication
- Dispatch Coordination
- Active Listening
- Conflict Resolution Techniques
- Employee Management
- Crisis Management
- Prioritizing Situations
- Efficient Service
- Documentation and Recordkeeping
- Computer Skills
- Information Gathering and Relay
- Map Reading
Certification
- EMD - Emergency Medical Dispatch
- LEADS - Law Enforcement Automated Data System
- CPR
- DOT Training - 01/24/24
References
Alexis Copeland - Transportation Supervisor for SA Recycling - acopeland@sarecycling.com - 330-428-7813
Timeline
Transportation Dispatcher
SA Recycling
08.2022 - Current
911 Emergency Dispatcher
South Summit Council Of Governemnts
05.2021 - 08.2022
911 Emergency Dispatcher
City Of New Franklin
04.2019 - 05.2021
High School Diploma -
Norton High School