Jona Granger
Dallas
Summary
Dedicated professional with a strong background in customer service, leadership, and financial management. Experienced in leading teams, managing operations, and fostering positive client relationships. Seeking a Community Manager position to apply expertise in resident relations, financial oversight, and team coordination to enhance property performance and resident satisfaction.
Overview
3
3
years of professional experience
Work History
Individual Property Management
Granger’s Property Management
Houston
05.2023 - 02.2025
- Manage all aspects of property operations, including leasing, tenant relations, and financial oversight
- Oversee rent collection, budgeting, and expense tracking to ensure optimal financial performance
- Conduct property inspections, coordinate maintenance requests, and ensure compliance with local regulations
- Market rental properties through online platforms and networking to attract quality tenants
Customer Service Representative
RightByU Furniture Store
Houston
01.2022 - 03.2023
- Provided exceptional customer service by assisting clients with product selection, order processing, and issue resolution
- Managed high-volume customer inquiries via phone, email, and in-person interactions, ensuring timely and professional responses
- Processed transactions, returns, and exchanges while maintaining accuracy in financial records
- Collaborated with sales and warehouse teams to ensure order fulfillment
Education
Masters of Business Administration -
Texas A&M Corpus Christi
Corpus Christi, Tx08.2023
Bachelors of Business Administration -
University of Houston-Downtown
Houston, Tx12.2021
Associates of Arts - Business
San Jacinto College
Houston, Tx08.2020
Skills
- Cash Handling
- Transaction Processing
- Customer Service
- Relationship Building
- Sales
- Cross-Selling
- Financial Products
- Account Management
- Bank Operations
- Financial Accuracy
- Fraud Prevention
- Problem Resolution
- Conflict Management
- Team Collaboration
- Communication
- Regulatory Compliance
- Risk Management
Projects
Customer Service Improvement Initiative, 06/01/24, Led a project to enhance customer service efficiency by implementing a new feedback system, reducing response times, and improving satisfaction scores.
Awards
Outstanding Customer Service Excellence Award, 2023, Awarded by RightByU Furniture Store for exceptional dedication to customer satisfaction, problem resolution, and contributing to a 20% improvement in customer retention.
Timeline
Individual Property Management
Granger’s Property Management
05.2023 - 02.2025
Customer Service Representative
RightByU Furniture Store
01.2022 - 03.2023
Masters of Business Administration -
Texas A&M Corpus Christi
Bachelors of Business Administration -
University of Houston-Downtown
Associates of Arts - Business
San Jacinto College