Jonae Miller
Indianapolis,IN
Summary
Ambitious customer service representative equipped to handle desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. My greatest hallmarks are that im a team player, innovative and pride myself as a person who enjoys serving others. My greatest strengths are being organized and flexible.
Overview
6
6
years of professional experience
Work History
Financial Customer Service Representative
Charles Schwab
Indianapolis, IN
05.2023 - Current
- Assisted customers with inquiries and resolving financial issues.
- Provided detailed information regarding products, services and account status.
- Verified accuracy of transaction details prior to processing payments.
- Identified potential fraud cases and escalated them according to policies and procedures.
- Initiated follow-up calls with customers to ensure satisfaction with services provided.
- Maintained up-to-date knowledge of banking regulations and guidelines for compliance purposes.
- Answered incoming phone calls from customers seeking assistance with their accounts.
- Processed new account applications efficiently while verifying all required documents were received.
- Educated customers on how to use online banking features such as bill pay or transfers.
- Ensured that all transactions adhered to applicable laws, regulations and policies.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Success Agent
Freedom Mortgage Corporation
Indianapolis, IN
07.2020 - 01.2023
- Schedule , Reschedule & Cancel Patients Covid-19 Vaccination while also giving them information and answering any questions they may have regarding the vaccination
Customer Service Representative
Family & Social Services Administration
Indianapolis, IN
02.2019 - 04.2020
- Determine whether or not applicants for Medicaid , food stamp, and or Tanf progress meet necessary qualifications.
- Involves fact checking, record keeping, and advocacy on behalf of the clients
- Processing applications and also doing tasks required to case
- Inbound and outbound calling to clients or employers to verify income. Also contacting nursing homes if applicable to clients
- Projecting income and also dealing with state wide system "ICES". This system is used for several positions across the state : Child support, CCDF, IMPACT, MHS and many more
Secretary/Receptionist
Dickerson Cleaning LLC
Indianapolis, IN
01.2018 - 02.2019
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages , or scheduling appointments
- File and maintain records
- Keep a current record of staff members whereabouts and availability
- Operate office machines such as photocopiers and scanners, facsimile machines , voice mail systems, and personal computers
- Answers telephone , direct calls. and take messages
- Compute , record , and proofread data and other information such as records and reports
- Deliever messages and run errands
- In-bound and Out-bound calling crew
Education
SIE - Fianance
Charles Schwab
Indianapolis, IN11-2023
High School Diploma -
North Central High School
Indianapolis, IN05.2020
Skills
- Great customer service
- Great Communicator
- Friendly
- Quick Learning
- Positive Attitude
Timeline
Financial Customer Service Representative
Charles Schwab
05.2023 - Current
Customer Success Agent
Freedom Mortgage Corporation
07.2020 - 01.2023
Customer Service Representative
Family & Social Services Administration
02.2019 - 04.2020
Secretary/Receptionist
Dickerson Cleaning LLC
01.2018 - 02.2019
SIE - Fianance
Charles Schwab
High School Diploma -
North Central High School