Jonah Austin
Noblesville,USA
Summary
Proficient Salesforce Developer with 7 years of experience specializing in refactoring and documenting legacy code and configuration. Enhanced CRM functionality by 30% through the strategic use of Apex and Flows, significantly improving data management for international education programs at Arcadia University. Expertise in Salesforce automation and design will drive organizational efficiency and foster innovation in a dynamic environment. Committed to delivering impactful solutions that align with business objectives and elevate user experiences.
Overview
6
6
years of professional experience
12
12
Certifications
2
2
years of post-secondary education
Work History
Salesforce Developer
Greystone
05.2025 - Current
- Updated programs as per user needs and developed codes that were in accordance to specifications.
- Started documenting legacy code and automations to refactor according to best practices.
- Implemented complex requirements for presenting a guided workflow to end users.
Salesforce Developer
Arcadia University
08.2023 - 03.2025
- Executed quickly on a technical design to implement Education Cloud, ensuring that Flow, Apex, and OmniStudio automations interoperated seamlessly to match client schema and data requirements.
- Developed customized Salesforce solutions, enhancing CRM functionality by 30% through strategic use of Apex and Flows, improving data management for international education programs.
- The College of Global Studies
Salesforce Developer
OpFocus
06.2023 - 12.2023
- Organized and implemented technical solutions for clients tailored to their needs.
- Consulted on various Salesforce initiatives, offering key insights.
- Tested functionality, performed debugging and carried out modifications to conduct quality checks.
Technical Consultant
Synoptus
03.2021 - 05.2023
- Analyzed project requirements and works to develop end-to-end Salesforce solutions.
- Efficiently composed UML diagrams to better understand project requirements.
- Utilized Copado and DevOps tools to organize work and streamline deployments.
Warehouse Associate
Amazon
09.2020 - 03.2021
- Aided in fulfilling 1000s of customer orders by assisting in various shipping processes.
- Successfully managed the coordination and execution of inbound/outbound shipments for a wide range of products.
Seasonal Retail Associate
GameStop
10.2018 - 01.2019
- Resolved customer inquiries using thorough knowledge of several product families and promotions to improve customer turnover.
Substitute Teacher
Tri-Central Community Schools
12.2017 - 06.2018
- Facilitated student learning objectives in classes of 20+ students to encourage lifelong learning practices.
- Successfully provided instruction and maintained a positive learning environment for students in grades K-12.
Web Search Evaluator
Appen
09.2017 - 02.2018
- Reviewed web search results for 1000+ queries to fine-tune and report on their accuracy and precision.
Package Handler
UPS
05.2017 - 08.2017
- Coordinated the organization scheme and delivery of 1000+ packages as head of a small team to maintain corporate production targets.
- Recognized by managers for high throughput rate and perfect attendance despite 3rd shift hours.
Undergraduate Research Assistant
Ball State University
08.2015 - 12.2016
- Compared various solutions in conjunction with a graduate student team to optimize HVAC systems to use up to 30% less energy.
Software Development Intern
Ontario Systems
05.2015 - 07.2015
- Collaborated as a member of an Agile Scrum team to develop internal productivity tools to increase development efficiency.
Education
Salesforce Pathfinder Training Program -
Pathfinder Program
06.2020
Certificate in Digital Forensics - Cybersecurity
Ivy Tech Community College
Indianapolis, IN 03.2018 - 05.2020
Bachelor of Science - Computer Science
Ball State University
05.2017
Skills
- Object-Oriented Programming
- Agile Practices
- Data Modeling
- DevOps/Copado/Gearset
- Process Automation
- Software Development
- SOQL
- CPQ
- MuleSoft
- Scrum
- Tableau
- Technical Documentation
- UML
- Visualforce
- Salesforce APIs
- Data Management
- Apex Programming
- UI development
Certification
- Data Architect, 2023
- Sales Cloud Consultant, 2022
- Platform Developer II, 2022
- CPQ Specialist, 2022
- OmniStudio Developer, 2022
- OmniStudio Consultant, 2022
- Tableau CRM and Einstein Discovery Consultant, 2021
- JavaScript Developer I, 2021
- Experience Cloud Consultant, 2021
- Administrator, 2020
- Platform App Builder, 2020
- Platform Developer I, 2020
Languages
English
Japanese
Timeline
Salesforce Developer
Greystone
05.2025 - Current
Salesforce Developer
Arcadia University
08.2023 - 03.2025
Salesforce Developer
OpFocus
06.2023 - 12.2023
Technical Consultant
Synoptus
03.2021 - 05.2023
Warehouse Associate
Amazon
09.2020 - 03.2021
Seasonal Retail Associate
GameStop
10.2018 - 01.2019
Certificate in Digital Forensics - Cybersecurity
Ivy Tech Community College
03.2018 - 05.2020
Substitute Teacher
Tri-Central Community Schools
12.2017 - 06.2018
Web Search Evaluator
Appen
09.2017 - 02.2018
Package Handler
UPS
05.2017 - 08.2017
Undergraduate Research Assistant
Ball State University
08.2015 - 12.2016
Software Development Intern
Ontario Systems
05.2015 - 07.2015
Bachelor of Science - Computer Science
Ball State University
Salesforce Pathfinder Training Program -
Pathfinder Program