Proactive and goal-oriented Systems Administrator with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Network & Systems Administrator
Electrical Consultants Inc
03.2023 - Current
Performed day-to-day LAN and WAN administration, maintenance, and support.
Assisted IT team members and other departments to setup Azure hosted SSO and group-based access permissions for 3rd party software solutions
Maintained applications to keep software current with necessary software updates and upgrades.
Configured and deployed Extreme network switches and FortiGate firewalls
Identified and implemented an IT documentation platform to help improve IT team efficiency and reduce mistakes in configuration
Used 3rd Party RMM tools for application scripting and automation to install, upgrade, and maintain software packages on 1000+ PCs and 35+ servers
IT Help Desk Technician 2
Electrical Consultants Inc
05.2021 - 03.2023
Configured hardware, devices, and software to set up work stations for employees.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Responsible for ordering $600,000+ worth of IT equipment and software including PCs, peripherals, network equipment, and software renewals
Used ticketing systems to manage and process support actions and requests.
Created user accounts and assigned permissions.
Education
Bachelor of Science - Computer & Information Technology
Utah Tech University
St. George, Utah
12-2021
Skills
Network configuration
Patch management
Network troubleshooting
System Automation
Network Documentation
Bash / Powershell Scripting
Timeline
Network & Systems Administrator
Electrical Consultants Inc
03.2023 - Current
IT Help Desk Technician 2
Electrical Consultants Inc
05.2021 - 03.2023
Bachelor of Science - Computer & Information Technology