JONAH BONSER
Georgetown
Summary
Possessing a solid background in communication and adaptability, I am well-prepared to excel in a retail setting. I am highly motivated to continuously learn and grow, actively pursuing avenues for personal and professional advancement. Demonstrating unwavering dedication to providing exceptional customer service, Ialso possess a natural ability to quickly acquire product knowledge. Equipped with strong problem-solving abilities and a collaborative mindset, I am enthusiastic about making valuable contributions to the team's success in the desired role.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Vineyard Vines
11.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greeted customers and provided outstanding customer service.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
IT Support Service / Customer Assistance
DELAWARE TECHNICAL COMMUNITY COLLEGE
07.2024 - Current
- Work with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Provided efficient and courteous service to customers at all times
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Performed general maintenance and repair
- Identified ways to improve efficiency in operations and implemented process changes
- Troubleshot minor problems and reported larger technical issues
Barista / Retail / Point of Sale
DUNKIN' DONUTS
01.2024 - 07.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos
- Operated cash registers to process customer payments
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors
- Stocked shelves with ingredients needed to make coffee drinks
- Monitored inventory levels of supplies and restocked when necessary
- Provided excellent customer service by responding to inquiries quickly and professionally
- Followed safety procedures while operating machinery such as espresso machines, coffee makers and ovens
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes
- Organized workstations efficiently so that tasks could be completed quickly during peak hours
- Trained new baristas on company policies and procedures regarding food handling safety standards
- Assisted with catering orders for corporate clients or private parties upon request
- Managed morning rush of customers daily with efficient, levelheaded customer service
- Collected payments and provided accurate change
Food Runner
TAPAS ON MAIN
01.2023 - 04.2023
- Analyzed customer requirements, identified potential problems and implemented solutions accordingly
- Assisted servers in setting up tables for guests
- Organized food orders and ensured accuracy of items served to customers
- Delivered food to guests in a timely manner while following safety protocols
- Checked all dishes before delivering them to ensure quality standards were met
- Ensured that all orders were correct before leaving the kitchen area
- Replenished water glasses, bread baskets, condiments and other necessities during meal service
- Provided assistance with clearing plates from tables after meals were completed
- Responded promptly to customer inquiries and requests for additional items or services
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift
Servers Assistant
BLUE GRILLHOUSE
05.2022 - 07.2022
- Greeted guests and escorted them to their tables
- Assisted servers with setting up and cleaning tables
- Informed customers of daily specials, menu items and answered questions about the restaurant's offerings
- Refilled beverages throughout meal service
- Bussed tables after meals were completed, cleared dishes and reset table settings for next guests
- Organized take-out orders for customers at end of meal service
- Provided customer service assistance by responding to inquiries in a timely manner
- Kept dining area clean and organized, including removing trash and wiping down surfaces between seatings
- Conducted regular walkthroughs of the dining room to identify any issues or needs from guests or staff
Host / Customer Assistance
THE SWEET SPOT
09.2021 - 04.2022
- Greeted guests upon arrival and provided them with menus
- Answered customer inquiries regarding the menu, restaurant services, and special promotions
- Took reservations over phone and in person
- Provided customers with accurate wait times and monitored waiting list
- Assisted servers in seating guests by escorting them to their tables
- Managed dining room layout to maximize efficiency of staff members
- Maintained cleanliness of lobby area, including wiping down tables and chairs
- Served as point-of-contact for resolving guest complaints or special requests
- Performed light administrative duties such as filing documents and taking messages
- Processed payments from customers using a POS system
- Managed incoming calls during busy shifts
- Inspected dining areas for any damages or defects
- Provided excellent customer service by anticipating customer needs
- Assisted other departments when needed such as bussing tables or delivering food orders
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations
Education
Associate of Applied Science - Kinesiology
Delaware Technical Community College
DE06-2028
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Professional appearance
- Stocking and receiving
- Store maintenance
- Retail store operations
- Cash register operation
Timeline
Retail Sales Associate
Vineyard Vines
11.2024 - Current
IT Support Service / Customer Assistance
DELAWARE TECHNICAL COMMUNITY COLLEGE
07.2024 - Current
Barista / Retail / Point of Sale
DUNKIN' DONUTS
01.2024 - 07.2024
Food Runner
TAPAS ON MAIN
01.2023 - 04.2023
Servers Assistant
BLUE GRILLHOUSE
05.2022 - 07.2022
Host / Customer Assistance
THE SWEET SPOT
09.2021 - 04.2022
Associate of Applied Science - Kinesiology
Delaware Technical Community College
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