Paula Zamuner

• Managed all aspects of a high-volume store and multi-unit stores, optimizing sales, operations, and team performance to drive profitability.
• Lead operations for a high-volume store, ensuring excellence in sales, customer experience, and brand representation.
• Increased sales by analyzing trends, optimizing merchandising, and training staff on strategic upselling.
• Enhanced operational efficiency, cutting labor costs while maintaining exceptional customer service standards.
• Drove customer engagement, increasing repeat business and brand loyalty through personalized shopping experiences.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Set effective store schedules based on forecasted LY sales, individual employee knowledge, and service requirements.
• Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.

Awards of Excellence:

Highest UPT and DPT in all Outlets for 4 consecutive years

Highest % increase in ROV in all Outlets

Donye Murphy Award for Customer Service voted by my piers

• Managed a $3M Victoria's Secret store, optimizing sales, controlling expenses, and ensuring brand consistency.
• Lead a $3M Victoria's Secret store, ensuring adherence to brand standards, culture, and values.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Analyzed sales trends and implemented action plans, boosting store profitability.
• Maintained operational expenses within budget while enhancing efficiency and compliance.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Improved customer satisfaction through staff training in customer service and product knowledge.

Awards and Recognition

Highest sales growth in District

Top 5 in Company for Customer Capture

Voted Best at Bra's for increased sales

• Oversaw retail sales and operations across multiple stores, driving team performance and continuous revenue growth through effective coaching and strategic adjustments.
• Promoted to Store Manager within 2 years, overseeing retail sales and operations within a multi-store district footprint.
• Led a top-performing team through recruiting, coaching, and sales training, resulting in increased conversion rates, UPT, DPT, and credit card sales.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
• Interacted well with customers to build connections and nurture relationships.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of opportunities.
• Trained and guided team members to maintain high productivity and performance metrics.