JONAH COPLEN
Cincinnati,OH
Summary
Statistics student at The Ohio State University with a minor in Business Analytics and a strong foundation in customer service, sales, and leadership. Experienced in fast-paced team environments across retail, food service, and sales roles, with a proven ability to communicate effectively, resolve customer needs, and contribute to team success. Currently developing technical skills in R, Python, and Java alongside hands-on experience in business operations and entrepreneurship.
Overview
5
5
years of professional experience
Work History
Co-Founder
Mailbox Repair Business (Startup)
Cincinnati, OH
03.2026 - Current
- Co-founded and operate a local service business focused on residential repairs
- Manage customer communication, scheduling, and pricing of services
- Develop marketing strategies to attract and retain local clients
Kitchen Team Member
Main Street Café
Cincinnati, OH
03.2025 - 08.2025
- Assisted in food preparation and daily kitchen operations
- Maintained cleanliness and adherence to health and safety standards
Sales Representative
Student Painters
Cincinnati, OH
02.2024 - 08.2024
- Averaged approximately 3 sales per day through direct customer outreach
- Built strong communication and persuasion skills in a commission-based role
Kitchen Team Member
Chicken Salad Chick
Cincinnati, OH
02.2022 - 08.2023
- Worked in a fast-paced kitchen environment maintaining quality and efficiency
- Collaborated with team members to meet high customer demand during peak hours
Team Lead / Front Desk Associate
Altitude Trampoline Park
Cincinnati, OH
05.2021 - 09.2021
- Led teams of up to 10 employees during shifts in a high-energy environment
- Provided customer service to large volumes of guests and resolved complaints effectively
- Managed front desk operations including check-ins, payments, and safety procedures
Education
Bachelor of Science - Statistics, Minor in Business Analytics
The Ohio State University
Columbus, OH05-2029
Skills
- Customer Service, Team Leadership, Communication, Time Management
- Basic Technical Skills: Excel, R, Python, Java
- Customer relations
- Innovation skills
- Problem-solving
Timeline
Co-Founder
Mailbox Repair Business (Startup)
03.2026 - Current
Kitchen Team Member
Main Street Café
03.2025 - 08.2025
Sales Representative
Student Painters
02.2024 - 08.2024
Kitchen Team Member
Chicken Salad Chick
02.2022 - 08.2023
Team Lead / Front Desk Associate
Altitude Trampoline Park
05.2021 - 09.2021
Bachelor of Science - Statistics, Minor in Business Analytics
The Ohio State University
Awards
AWARDS & HONORS
[i-Gen Consumer Choice Award – Innovation Competition]-Received consumer choice recognition for an independently developed innovation project focused on improving efficiency in everyday consumer activities through a mobile application. Designed and developed a solo project in a classroom setting and advanced it to a state-level competition hosted by i-Gen. Presented the app concept to a panel of judges, demonstrating problem-solving, product design, and communication skills
[DECA Competitive Achievements]-State Champion, 2× District Champion, 2× State Finalist, National Qualifier, Competed in marketing, sales, and business strategy events at regional, state, and national levels