- Tech hobbyist and hardware enthusiast, I love talking about up and coming hardware and emerging technologies
- I love animals, I have two frogs and a dog Ask me for pictures!
- Avid gamer, been playing video games for almost 20 years I've been playing Overwatch for 10 years, since the OW1 beta weekend back in May 2016!
- I have a deep love for the Overwatch educational space, currently modding a community for an amazing Overwatch coach, OnceToldTale Check him out!
- My first level 50 character in OW2 was Torbjorn I love my hammer perk! Currently Diamond 2 peak DPS and Master 3 in 6v6, but I'm still on the climb
Jonah Longacre
Springvale,ME
Summary
Proven System Administrator with extensive experience managing complex mixed environments. Recognized for strong time management, independence, and communication skills, driving impactful automation solutions and improving data recovery processes across departments.
Overview
8
8
years of professional experience
Work History
System Administrator
University of New England, UNE
01.2024 - Current
- Managed mixed Windows & Linux environment of 250+ virtual machines.
- Primary Linux admin at UNE, experience across multiple distributions with a focus on Red Hat Enterprise Linux.
- Maintained and developed critical PowerShell and Shell scripts for key automations.
- Implemented and managed automated backup solutions via Rubrik, enhancing data recovery processes across departments.
- Monitored system performance metrics to identify and resolve potential issues proactively.
- Developed user training materials, improving staff proficiency with IT resources.
Technology Support Specialist III
University of New England, UNE
10.2023 - 01.2024
- Worked closely with the User Services Manager to drive key priorities for the IT Help Desk team.
- Managed a team of ~10 technicians, working with them to resolve complex issues and escalations.
- Provided technical support for hardware and software issues across university departments.
- Trained and on-boarded new members to the Help Desk team, developing their training schedule and supervising the training process.
Technology Support Specialist II
University of New England, UNE
07.2023 - 10.2023
- Worked with systems such as Active Directory, JAMF Pro, and ServiceNow to provide support to students, staff, and faculty.
- Provided technical support to faculty and students, resolving hardware and software issues efficiently.
- Maintained and updated IT documentation, ensuring accuracy and accessibility for user reference.
- Assisted in the implementation of new software systems, enhancing user experience across departments.
Technology Support Specialist
University of New England, UNE
07.2022 - 07.2023
- Provided technical support for faculty, staff, and students across multiple platforms, devices, and departments.
- Diagnosed hardware and software issues, implementing effective solutions in a timely manner.
- Assisted in the maintenance of IT infrastructure, ensuring system reliability and performance.
- Developed user guides and training materials to enhance technology adoption among users.
Genius
Apple
09.2021 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Technical Expert
Apple
02.2021 - 09.2021
- Became acclimated and comfortable with being a mentor and resource to a brand new team.
- Anticipated, adjusted, and communicated for problems and roadblocks.
- Supported customers in a timely manner and balanced priorities to achieve individual and team productivity goals.
Mac+ Support Advisor
Apple
09.2020 - 02.2021
- Assisted with handling support chats from customers for all Apple products.
- Averaged assisting up to three customers at once in a fast-paced environment.
- Led team in Customer Satisfaction, Average Handling Time, and Issue Resolved percentage, week over week top 10 metrics in team of ~250.
- Mentored small teams of three to raise metrics where our team was struggling.
Technical Specialist
Apple
10.2018 - 09.2020
- Supported Apple mobile devices and provided timely assistance with diagnosing and troubleshooting issues.
- Worked in a fast-paced environment, sometimes exceeding 6+ appointments an hour.
- Assisted with driving key initiatives and able to pivot to new priorities with agility.
- Excellent skills navigating complex customer scenarios and de-escalating situations.
Education
High School Diploma -
Amesbury High School
Amesbury, MA06-2017
Skills
- Fluent with Linux across popular distributions based on Arch, Fedora, and Debian
- Passion for automation and developing deep understandings of systems and processes in place
- Motivated and hungry to learn and develop new skills to drive professional success
- 12-years experience building, repairing, and troubleshooting Windows, Linux, and macOS machines and servers
- Proven success in environment where time management is critical
- Independent self-starter, critical thinker, and problem solver
- Excellent written and verbal communication skills
Interests
Timeline
System Administrator
University of New England, UNE
01.2024 - Current
Technology Support Specialist III
University of New England, UNE
10.2023 - 01.2024
Technology Support Specialist II
University of New England, UNE
07.2023 - 10.2023
Technology Support Specialist
University of New England, UNE
07.2022 - 07.2023
Genius
Apple
09.2021 - 07.2022
Technical Expert
Apple
02.2021 - 09.2021
Mac+ Support Advisor
Apple
09.2020 - 02.2021
Technical Specialist
Apple
10.2018 - 09.2020
High School Diploma -
Amesbury High School