Jonah Molina
Houston,TX
Summary
IT Tech I am a New Jersey native who has made the move to Houston to embark on his new life. I am a determined professional who is driven by hard work while maintaining a team player attitude. I offer strong abilities to execute any task. I remain punctual and focused with the intent to strengthen already used capabilities while also acquiring new skills. I thrive in an evolving environment where adapting to new situations, procedures and skills is necessary.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
IT Desktop / Engineer Support
Spring Branch ISD, School
Houston
01.2022 - Current
- District
- I have to direct the installation of technology systems and tools (e.g
- Hardware, software, systems, wiring, specialized applications and tools) for the purpose of ensuring the safe, timely and efficient installation of technology equipment and services
- Pivotal to maintain technology equipment and systems (e.g
- Servers, telephone systems, intercoms, alarms, surveillance cameras, software applications, network) for the purpose of ensuring that systems are functioning properly and effectively in support of district administrative and educational operations
- I have to oversee the functioning of the technology operations of the district for the purpose of ensuring an effective, efficient and safe environment, where technology equipment and applications are utilized appropriately and efficiently to support routine administrative and educational functions of the district
- Contact : -Jorge Florido (713)823-1670
JP Morgan Chase & Company
New York City, USA
06.2021 - 12.2021
- Patched software and installed new versions to eliminate security problems and protect data
- Configured hardware, devices and software to set up workstations for employees
- Devised solutions to operations issues related to turrets on trading floor while working closely via phone, email, live chat and web teleconference
- Proved successful working within tight deadlines and fast paced atmosphere while managing approximately 200 stations in this specific location.
Engineer Support
Bank of America
Stamford, USA
07.2019 - 11.2020
- I would assess system hardware and software suggested modifications to reduce lag time and improve overall speed
- Used coordination and planning skills to achieve results according to schedule
- Had to be capable to perform application process troubleshooting and debugging
- Managment and communication of major incidents and outages.
Customer Support Specialist
IKEA
Paramus, NJ
01.2017 - 11.2022
- Maintained and managed customer files and databases.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
Education
Bachelor of Science -
Montclair State University
Montclair, NJ 05.2017 - 06.2022
Skills
CRM Software TeamworkApplication SupportComplaint ResolutionSQL, PHP, HTML LeadershipProfessional Working ProficiencyFull Professional Proficiency
Office 365
Windows Operating System
Active Directory
Logistics
Desktop support
Multitasking Abilities
Mac OS Operating System
Troubleshooting
Certification
Technical Support Fundamentals (Google)
Timeline
IT Desktop / Engineer Support
Spring Branch ISD, School
01.2022 - Current
JP Morgan Chase & Company
06.2021 - 12.2021
Engineer Support
Bank of America
07.2019 - 11.2020
Bachelor of Science -
Montclair State University
05.2017 - 06.2022
Customer Support Specialist
IKEA
01.2017 - 11.2022